Amanda Hight
Tipton,IN
Summary
Dynamic operations leader with a proven track record at GMET Communications, enhancing efficiency through strategic planning and process improvements. Skilled in performance analysis and staff development, I drive organizational growth while fostering a collaborative work environment. Successfully implemented operational strategies that resulted in significant cost reductions and improved productivity.
Overview
12
12
years of professional experience
Work History
Director of Operations and Human Resources
GMET Communications
08.2021 - Current
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Led cross-functional teams to implement new communication technologies and systems.
- Developed strategic plans to align operations with organizational goals.
- Monitored key performance indicators to drive continuous improvement initiatives.
- Analyzed operational data to identify trends and optimize resource allocation.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director of Human Resources
GMET Communications
06.2019 - 08.2021
- Developed and implemented HR policies aligned with organizational goals.
- Managed performance evaluation processes, ensuring alignment with business objectives.
- Oversaw compliance with labor laws and regulations to mitigate organizational risks.
- Collaborated with leadership to design succession planning and workforce optimization strategies.
- Analyzed HR metrics to drive data-informed decisions for process improvements and efficiency gains.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
Administrative Assistant
GMET Communications
04.2017 - 06.2019
- Streamlined office procedures through process improvements, increasing operational productivity.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Store Manager
T-Mobile
11.2016 - 04.2017
- Supervised daily store operations, ensuring optimal performance and customer satisfaction.
- Developed training programs for new staff, enhancing team productivity and service quality.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, driving strategic decisions for product promotions.
District Manager
Wireless Vision LLC.
08.2016 - 09.2016
- Led district operations to enhance store performance and customer satisfaction.
- Developed and implemented training programs for new managers, fostering leadership skills.
- Analyzed sales data to identify trends, driving strategic decisions for revenue growth.
- Collaborated with cross-functional teams to optimize inventory management and reduce costs.
- Streamlined operational processes, resulting in increased productivity and enhanced overall team effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
Store Manager
Cash America
06.2014 - 08.2016
- Fostered a positive work environment, mentoring staff to achieve personal and professional growth.
- Coordinated marketing initiatives to boost store visibility and attract new customers effectively.
- Maintained compliance with company policies, resulting in improved operational efficiency and safety standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
T-Mobile
10.2013 - 05.2015
- Engaged customers through effective communication and product knowledge, enhancing overall shopping experience.
- Assisted in inventory management and restocking processes to maintain optimal product availability.
- Implemented visual merchandising strategies, improving store presentation and driving customer interest.
- Fostered strong relationships with returning customers, contributing to loyalty program growth and customer retention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Business Administration And Management
IUPUI
Indianapolis, INSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvements
- Performance analysis
- Operations management
- Staff training/development
Timeline
Director of Operations and Human Resources
GMET Communications
08.2021 - Current
Director of Human Resources
GMET Communications
06.2019 - 08.2021
Administrative Assistant
GMET Communications
04.2017 - 06.2019
Store Manager
T-Mobile
11.2016 - 04.2017
District Manager
Wireless Vision LLC.
08.2016 - 09.2016
Store Manager
Cash America
06.2014 - 08.2016
Sales Associate
T-Mobile
10.2013 - 05.2015
Business Administration And Management
IUPUI