Amanda Hill
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Automotive Service Advisor
Stanley Chevrolet
05.2021 - Current
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Demonstrated respect, friendliness and willingness to help wherever needed.
General Manager
Speedway Gas Station
11.2019 - 05.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Assistant Manager
Speedway Gas Station
06.2017 - 11.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching.
Server
Fricker's
08.2016 - 06.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chili's
12.2015 - 08.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Steak N Shake
11.2014 - 12.2015
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Cashier
Village Pantry
11.2013 - 11.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Shipping/Receiving Clerk
Direct Shot Distributing
01.2009 - 11.2013
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
Customer Service Representative
Utter's Embroidery
04.2006 - 01.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Indianapolis, IN09.2024
High School Diploma -
Martinsville High School
Martinsville, IN07.2008
Skills
- Microsoft Word
- Active Listening
- Verbal and Written Communication
- Reading Comprehension
- Handling Customer Complaints
- Time Management Skills
Timeline
Automotive Service Advisor
Stanley Chevrolet
05.2021 - Current
General Manager
Speedway Gas Station
11.2019 - 05.2021
Lead Assistant Manager
Speedway Gas Station
06.2017 - 11.2019
Server
Fricker's
08.2016 - 06.2017
Server
Chili's
12.2015 - 08.2016
Server
Steak N Shake
11.2014 - 12.2015
Cashier
Village Pantry
11.2013 - 11.2014
Shipping/Receiving Clerk
Direct Shot Distributing
01.2009 - 11.2013
Customer Service Representative
Utter's Embroidery
04.2006 - 01.2009
Associate of Arts - Business Fundamentals
University of Phoenix
High School Diploma -
Martinsville High School
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