Amanda Hill
Key West,FL
Summary
Versatile and diverse self motivating professional with impeccable customer service skills. Resourceful Benefits Coordinator known for productive and efficient task completion. Skilled in benefits administration, compliance monitoring, and employee relations. Excels in communication, problem-solving, and organizational skills to ensure smooth operations in benefits coordination.
Overview
12
12
years of professional experience
Work History
Senior Benefits Coordinator
Monroe County BOCC
Key West, FL
01.2023 - Current
- Conducted employee orientations to explain benefits programs.
- Assisted employees with enrollment in health and welfare plans.
- Ensured comprehensive understanding of benefit-related guidelines and processes.
- Performed routine audits of payroll deductions for accuracy and compliance with applicable laws.
- Compiled data from multiple sources to generate reports on benefit utilization rates by location or department.
- Ensured accurate completion of required documentation when employees terminate employment or change benefit elections.
Insurance Agent
Insurance Wagon
Key West, USA
06.2021 - 09.2022
- Held 2-20 General Lines Insurance Agent License
- Leveraged digital tools to market and distribute insurance services remotely
- Oversaw policy non-renewals for agency
- Enhanced product offerings through collaboration with other carriers
- Sold various types of insurance policies effectively
- Gained proficiency in EZLynx software
- Assessed customer risk levels and recommended appropriate coverage options.
Insurance Agent
The Porter Allen Company
Key West, USA
03.2018 - 06.2021
- Maintained 4-40 CSR license
- Helped with answering and directing phone calls
- Collect payments
- Assisted customers with policy endorsements and changes
- Document preparation and processing
- Acquired knowledge of AMS 360 software
Flight Attendant
United Airlines
Key West, USA
03.2013 - 02.2018
- Ensure safety, security and comfort of passengers on board an aircraft using impeccable customer service and people management skills
- Manage and respond to emergency situations using critical thinking
- Provide clear communication and active listening skills
Education
High School Diploma -
Borger High School
01.1997
Skills
- Computer Literacy
- Microsoft Office
- Interpersonal and leadership skills
- Marketing and Sales
- Documentation And Reporting
- FMLA comprehension
- Payroll coordination
- Termination Procedures
- Benefits Administration
Timeline
Senior Benefits Coordinator
Monroe County BOCC
01.2023 - Current
Insurance Agent
Insurance Wagon
06.2021 - 09.2022
Insurance Agent
The Porter Allen Company
03.2018 - 06.2021
Flight Attendant
United Airlines
03.2013 - 02.2018
High School Diploma -
Borger High School
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