Amanda Hillmann
Crossville,TN
Summary
As a successful Director at Co-op Financial Services, I have a proven track record of exceeding sales quotas through strategic planning and innovative coaching. My approach combines operational management with charismatic leadership, which has significantly boosted team collaboration and retention rates, leading to remarkable organizational growth.
I have mastered the art of people management and fostering continuous improvement, resulting in enhanced project efficiency and client satisfaction. My strategic thinking and experience in transforming low-performing employees into top revenue producers have made me a valuable asset to the organization and an inspiration for others. I am well-known for my engaging personality and expertise in improving client relationships.
As a collaborative leader, I am committed to partnering with coworkers to promote an engaged, empowering work culture. I have developed strong relationships with various stakeholders in dynamic, fast-paced settings, contributing to my documented strengths in building and maintaining relationships.
In summary, I am an accomplished Director with a remarkable ability to lead teams to success. My strategic mindset, exceptional leadership skills, and unwavering dedication to fostering a positive work environment are the pillars of my success. I am confident that I can make a significant contribution to any organization, assuring you of my commitment to excellence.
Overview
19
19
years of professional experience
1
1
Language
Work History
Sales Engineering Director
Co-op Financial Services
07.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance recommendations.
- Worked closely with organizational leadership and stakeholders to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored and coordinated workflows to optimize resources.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Lead efforts to ensure the delivery of all technical resources into sales campaigns
- Partner with National VP Sales Teams to achieve sales quota
- Assisted in the production of RFPs and other proposals for clients.
- Propose technical and creative business solutions in support of sales activities.
- Present technical and business aspects of proposed solutions to a C-level audience.
- Work with colleagues to receive the support needed for technical and sales goals.
- Assign sales lead opportunities to the Sales Engineer Team.
- Create and facilitate Sales Engineering Team Meetings.
Senior Sales Engineer
Co-op Financial Services
02.2018 - 07.2021
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Implemented innovative lead generation tactics, which resulted in an expanded pipeline of potential customers.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Investigated competitor technical specifications, product data, and industry standards and continually developed knowledge of product offerings.
- Create and maintain CRO Onboarding Experience by working with the leadership team in the development of new staff.
- Project lead and advisor in Sales Certification amongst CRO Organization
- Accompany RSMs and CBEs to client meetings to provide expert technical and product support during the sales cycle.
- Actively participated in trade shows and conferences as a company representative, generating leads that contributed to overall revenue growth.
- Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Foster and maintain healthy working relationships amongst the Sales Engineering team and other departments as needed
- Trainer/Mentor to provide expertise and skilled support for CO-OP solutions
Senior Training Specialist
Co-op Financial Services
09.2016 - 02.2018
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Partnered with National Sales team leaders to align talent development strategies with overall business objectives.
- Facilitated open forums and feedback sessions with trainees post-training implementation, leading to better understanding.
- Led cross-functional teams to create company-wide training initiatives, fostering a culture of continuous learning.
- Integrated industry best practices into training materials, ensuring employees stayed current on emerging trends and technologies.
- Mentored junior trainers, enhancing their skills and increasing team efficiency.
- Analyze business needs and recommend, design, develop, and deliver courses utilizing delivery options: instructor-led, virtual classroom, webinar, e-learning, and blended learning solutions.
- Deliver training workshops and onsite training for new Credit Union clients.
- PowerPoint, Captivate, instructor guides, training manuals, job aids, and workbooks by departmental design standards.
- Work with management, subject matter experts, and vendor/carrier representatives to identify and execute learning initiatives.
- Evaluate training program effectiveness and commit to continuous improvement
- Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional societies.
Human Resources Corporate Trainer
Christian Community Credit Union
06.2005 - 09.2016
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Collaborated with management to identify company training needs and scheduling.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Authored, updated, and implemented training procedures.
- Improved organizational efficiency and control costs by educating [Number] employees on resource and time management.
- Boosted employee engagement by developing and implementing interactive training sessions.
- Maintained records on attendance and participation.
- Created training programs and instructional materials to educate personnel further.
- Held online and conference call training sessions to accommodate off-site employees.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ05.2016
Associate of Science - Business Management
University of Phoenix
Tempe, AZ05.2014
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Creativity and Innovation
- Coaching and Mentoring
- Influencing Others
- Strategies and goals
- Staff Development
- Hiring and Retention
- Charismatic Leader
Accomplishments
2019 - CAMP CO-OP SALES TRAINING
CO-OP Financial Services
2018 - SALES ENGINEER OF THE YEAR
CO-OP Financial Services
2016 - LIFE COACH CERTIFICATION
2012 & 2013 TRAINING AWARDs
Harassment Prevention / Diversity and Inclusion
Cuna Mutual Group
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsCareer advancementPaid time offTeam Building / Company RetreatsQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Sales Engineering Director
Co-op Financial Services
07.2021 - Current
Senior Sales Engineer
Co-op Financial Services
02.2018 - 07.2021
Senior Training Specialist
Co-op Financial Services
09.2016 - 02.2018
Human Resources Corporate Trainer
Christian Community Credit Union
06.2005 - 09.2016
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Science - Business Management
University of Phoenix
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