Amanda Hiott
Goose Creek,SC
Summary
Self-motivated banking/finance professional offering strong communication and quick thinking skills. Works effectively on teams as well as independently in fast-paced environments. Consistently positive and friendly and committed to reaching branch goals. Attentive professional with 16 years of experience in the banking and finance industry, assisting customers and helping them meet their financial goals. Personable communicator talented in building rapport with customers. Driven to maintain confidentiality and a high level of integrity.
Overview
16
16
years of professional experience
Work History
Mortgage Booking and Retention Specialist
South State Bank
11.2020 - 12.2022
- Responsible for handing and sorting closing packages sent to Mortgage Department from customers closing attorneys offices. Prepared closing packages for Imaging and data entry.
- Daily calls to attorneys offices to check on the status of closing packages. Retained tracking information and tracked each package.
- Worked closely with attorneys offices to retain final documents needed for mortgage records.
- Completed daily reports for status of the mortgage booking numbers each month.
- Assisting customers with setting up auto drafts for mortgage payments.
- Worked closely with post-closing team to assure all daily tasks were completed.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Financial Specialist
Pinnacle Financial Partners
05.2017 - 02.2020
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashiers checks.
- Performed basic administrative tasks such as handling phone calls, inquires, and emails regarding banking products and services and customer service.
- Processed cash withdrawals accurately and efficiently.
- Warmly welcomed customers and offered pleasant service during every transaction.
- Responsible for quarterly audits on vault and teller drawers, alarm systems, and safe deposit boxes.
- Assisted customers in opening and closing accounts, loan applications, and making sound financial decisions.
- Ordering and shipping currency to federal reserve and ordering foreign currency for customers.
- Organizing company events in out community.
Assistant Manager
Regional Finance Corporation
10.2015 - 05.2017
- Delegated daily tasks to team members to optimize team productivity.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Completed loan applications for customers personally via phone, and email.
- Made daily reminder calls to customers and to schedule payments.
- Made all end of day deposits to bank.
- Made daily reminder calls to customers and to schedule payments.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Head Teller/Call Center Representative
South State Bank
01.2006 - 03.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Met or exceeded sales goals by promoting bank products and services in every transaction. One of my highest achievements was In Store employee on the year. This led to positive recognition for myself and team.
- Trained new associates in banking procedures.
- Conducted all services with customers in branch and by phone with all banking inquiries.
Education
Trident Technical College
Charleston, SCSkills
- Financial services
- Exceptional customer service
- Cash handling
- Team building
- Problem solving
- Working in high pace environment
- Communications
Timeline
Mortgage Booking and Retention Specialist
South State Bank
11.2020 - 12.2022
Financial Specialist
Pinnacle Financial Partners
05.2017 - 02.2020
Assistant Manager
Regional Finance Corporation
10.2015 - 05.2017
Head Teller/Call Center Representative
South State Bank
01.2006 - 03.2015
Trident Technical College
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