AMANDA HIRSCH
Clover,SC
Summary
A dynamic and results-driven B2B Software Sales Specialist, and Customer Service Professional with a proven track record of driving revenue growth through the implementation of innovative sales strategies. Possessing a keen understanding of market trends and consumer behavior. Skilled in fostering cross-functional collaboration to develop and deploy cutting-edge sales techniques, leveraging emerging technologies and methodologies. Exceptional communicator with a knack for inspiring and motivating sales teams to achieve peak performance. Committed to continuous learning and staying ahead of the curve in the rapidly evolving landscape of sales and marketing.
Overview
5
5
years of professional experience
Work History
Sales Innovation Specialist II
AvidXchange
10.2023 - Current
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Collaborated with internal departments to align marketing campaigns.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
Supplier Sales Representative II
Avidxchange
03.2022 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Bartender
Papa Doc’s Shore Club
05.2021 - Current
- Ability to create a wide range of cocktails.
- Provided excellent customer service by maintaining professionalism, and the ability to engage while taking orders accurately.
- Excellent time management, and attention to detail..
- Upsold and boosted sales by upselling additional drinks, recommending premium options and promoting special offers.
- Served patrons in compliance with legal regulations regarding the sale and service of alcoholic beverages.
Barista
Starbucks
11.2020 - 06.2021
- Provided excellent customer service. Greeted customers warmly, and took orders accurately.
- Comprehensive product knowledge, and understanding of the Starbucks Menu.
- Proficient in operating espresso machine, brewing coffee, and preparing a large variety of espresso-based beverages with consistency and quality.
- Able to work quickly and efficiently to keep up with customer demand while maintaining quality and accuracy.
- Managed supply inventory by establishing and adjusting ordering parameters and implementing accurate sales forecasting.
- Maintained calm demeanor during high-volume periods and special events.
Assistant Interior Decorator/Customer Service Representative
Salata Style
12.2019 - 03.2020
- Creative eye for design. Ability to contribute ideas, suggest patterns and color schemes that align with the client's preferences.
- Attention to detail such as color coordination, furniture placement and accessory selection.
- Proficiency in point-of-sale software, email, and spreadsheets.
- Managed multiple tasks and duties simultaneously. Prioritized projects to meet client deadlines.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Assistant Manager
CYCLEBAR
08.2019 - 11.2019
- Supported overall operation and management of the indoor cycling studio.
- Assisted in recruiting, hiring, and training studio staff, including instructors, front desk staff, and maintenance personnel.
- Provided ongoing coaching and support to ensure that all team members are equipped to deliver high-quality service and achieve performance goals.
- Planned and prepared workflow schedules, delegating tasks for a 6 member team.
- Ensured the studio provided an exceptional customer experience to all riders.
- Supported sales and marketing efforts to drive membership sales, class attendance, and revenue growth.
- Assisted in implementing promotional campaigns, community outreach events, and referral programs to attract new riders and retain existing members.
- Assisted in providing ongoing training and development opportunities for studio staff, including instructors and front desk staff. Helped identify training needs and opportunities for skill development.
Sales Associate
Orangetheory Fitness
12.2018 - 08.2019
- Generated leads, followed up with potential members, and converted inquiries into membership sales.
- Provided information about membership options, pricing, and benefits, and help prospective members find membership plans that best suits their needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built rapport with members and created a positive and welcoming environment in the studio.
- Addressed member inquiries, provided assistance with account management, and ensured that members have a smooth and enjoyable experience.
- Worked with fellow sales team members to achieve group targets
- Answered incoming telephone calls to provide store, products and services information
- Acted as initial contact in addressing customer concerns
- Administrative tasks related to membership sign-ups, paperwork, and data entry. Ensured that all membership agreements and paperwork are completed accurately and efficiently.
- Negotiated and closed deals with minimal oversight.
Education
AED/CPR Certification -
Los Angeles County Sheriffs Department
Los Angeles, CA01.2014
Diplôme Pâtisserie -
Le Cordon Bleu College of Culinary Arts - Pasadena
Pasadena, CA01.2010
Emergency Medical Technology -
Victor Valley College
Victorville, CA01.2007
High School Diploma -
Excelsior Charter High School
Victorville, CA01.2006
Skills
- Technical Aptitude
- Adaptability
- Market Insight
- Courteous demeanor
- Project management abilities
- Microsoft Office expertise
- Customer and professional relationship building
- Team Collaboration
- Inbound and Outbound Calling
- Meticulous and organized
- Security and risk management understanding
- Multitasking and prioritization
- Expert Problem Solving
- Documentation Management
Timeline
Sales Innovation Specialist II
AvidXchange
10.2023 - Current
Supplier Sales Representative II
Avidxchange
03.2022 - 10.2023
Bartender
Papa Doc’s Shore Club
05.2021 - Current
Barista
Starbucks
11.2020 - 06.2021
Assistant Interior Decorator/Customer Service Representative
Salata Style
12.2019 - 03.2020
Assistant Manager
CYCLEBAR
08.2019 - 11.2019
Sales Associate
Orangetheory Fitness
12.2018 - 08.2019
AED/CPR Certification -
Los Angeles County Sheriffs Department
Diplôme Pâtisserie -
Le Cordon Bleu College of Culinary Arts - Pasadena
Emergency Medical Technology -
Victor Valley College
High School Diploma -
Excelsior Charter High School
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