Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Hirst

Wilmington,DE

Summary

Experienced sales administration professional with 7+ years in retail and e-commerce. Expert in optimizing order-to-cash process for efficiency and accuracy, while meeting customer needs. Collaborates effectively with sales, operations, logistics, supply chain, and finance teams for successful outcomes.

Overview

11
11
years of professional experience

Work History

Waitress and Bartender

Italian American Citizens League
05.2014 - Current
  • Provides prompt and excellent customer service by taking orders, clearing tables, and ensuring customer satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Provides service for over 200 guests per shift including a full service food menu, alcoholic and non-alcoholic beverages.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Uses cash registers and credit card machines to cash out customers.

Director of Sales Administration

The Legacy Companies
02.2022 - 05.2025
  • Monitored e-commerce inventory feeds to maximize sales, and ensure margin analysis was exceptional.
  • Enhanced sales volume through skilled support by cultivating and securing new customer relationships.
  • Coordinated with the accounting department to resolve invoice related issues.
  • Initiated alias set ups within the ERP and WMS by reviewing vendor guides to ensure customer compliance.
  • Implemented corrective actions within the company ERP platforms to follow marketing and pricing strategies driven by sales leaders.

Master Data Specialist

The Legacy Companies
09.2018 - 02.2022
  • Developed an item creation process for new product development.
  • Collaborated with cross-functional teams to gather requirements for master data initiatives, resulting in improved interdepartmental communication.
  • Ensured data consistency across multiple systems through regular audits and reconciliation efforts.
  • Identified and recommended enhancements to improve efficiency and accuracy.
  • Created and updated SOPs in alignment with organizational goals.

Sales Administrator and Work Flow Coordinator

The Legacy Companies
12.2017 - 08.2021
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer compliance.
  • Navigated e-commerce portals to acknowledge, route, and invoice sales orders.
  • Verified order details are agreed upon including pricing, discounts, and contracted terms.
  • Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Provided guidelines on lead times and best practices for workflow management techniques.

Education

High School Diploma -

Avon Grove High School
West Grove, PA
06-2016

Graduate in Veterinary Science - undefined

Technical College High School
West Grove, PA
06.2016

Skills

  • E-Commerce (8 years)
  • Customer Service (10 years)
  • Order Management System (8 years)
  • Sales Administration (8 years)
  • Catering Event Coordination (10 years)
  • Waitress (10 years)
  • Bartending (5 years)
  • ERP System Management (8 years)

Timeline

Director of Sales Administration

The Legacy Companies
02.2022 - 05.2025

Master Data Specialist

The Legacy Companies
09.2018 - 02.2022

Sales Administrator and Work Flow Coordinator

The Legacy Companies
12.2017 - 08.2021

Waitress and Bartender

Italian American Citizens League
05.2014 - Current

Graduate in Veterinary Science - undefined

Technical College High School

High School Diploma -

Avon Grove High School

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Amanda Hirst