Amanda Hmielenski
Dudley,MA
Summary
Proven specialist with a track record of enhancing team productivity and customer satisfaction at BNY Mellon Asset Servicing, PNC GIS. Excelled in project management and problem-solving, significantly improving operational efficiency. Skilled in teamwork, communication, and adapting to new software tools, consistently exceeding performance metrics.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure teaching position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Regulations Operations Specialist
BNY Mellon Asset Servicing, PNC GIS
2022.01 - 2024.03
- Successfully managed multiple projects simultaneously while adhering to deadlines and to ensure smooth workflow and timely completion of projects.
- Responsible for global searches and screenings to maintain company's standards with clients
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Enhanced team productivity with comprehensive training programs on new software tools.
Shareholder Service Specialist
BNY Mellon Asset Servicing, PNC GIS
2012.05 - 2021.12
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
Park Grille & Spirits
Dino Singas
2012.04 - 2019.02
- Increased safety by adhering to proper food handling practices and sanitation guidelines.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Science - Business Management
Becker College
Worcester, MA06.2008
High School Diploma -
Pierson High School
Sag Harbor, NY06.2004
Skills
- Teamwork and Collaboration
- Attention to Detail
- Planning and coordination
- Problem-Solving
- Excellent Communication
- Relationship Building
- Multitasking Abilities
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Professionalism
Timeline
Regulations Operations Specialist
BNY Mellon Asset Servicing, PNC GIS
2022.01 - 2024.03
Shareholder Service Specialist
BNY Mellon Asset Servicing, PNC GIS
2012.05 - 2021.12
Park Grille & Spirits
Dino Singas
2012.04 - 2019.02
Bachelor of Science - Business Management
Becker College
High School Diploma -
Pierson High School
Similar Profiles
Joseph GlennJoseph Glenn
Technical Account Representative at BNY Mellon Asset Servicing, PNC GISTechnical Account Representative at BNY Mellon Asset Servicing, PNC GIS
Vishal TilwaniVishal Tilwani
Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)
Karthikeyan DKarthikeyan D
Lead Representative at BNY Mellon private LimitedLead Representative at BNY Mellon private Limited