Amanda Hodelin

• Register New Patient's, Confirm Encounter, obtain referral 2 days prior to appointment and work on task. Personal and Group.
• Verify Patient Benefits for office visit and procedure.
• Print out Doctor's Procedure list.
• Email facilities to confirm patient's procedure and via phone.
• Answer voicemails and incoming and outgoing calls on Viewpoint.
• Explained procedures and discussed test results or prescribed treatments with patients.
• Ordered and interpreted diagnostic tests to initiate appropriate pharmaceutical regimen.
• Consulted with 10-15 patients per 5 to 10 mins to understand health concerns.
• Collaborated with person healthcare team to deliver cost-efficient, effective patient care.
• Obtain Authorization for procedure, MRI , CT Scan Office visit etc.
• Worked with computerized topography scans like x-rays, CT Scan, MRI , Gastric Empty Scan etc to help diagnose patients suffering from any conditions.
• Provided recommendations to help prevent disease and maintain good health.
• Identified physical, nutritional and lifestyle problems to refer patients to appropriate on-site and off-site resources.
• Worked with Baptist Endoscopy Center, Mount Sinai Medical Center and Surgery Center of Aventura
• Intergy and EHR, Greenway and Cixiter

• Answer customer phone calls and provide them with the information that they request,
• Register New Patient into the practice.
• Correcting patient's demographic.
• Resolve patient's complaints in a fair manner.
• Elevate patient 's concerns to managers and supervisors as needed.
• Become knowledgeable about what the practice offers.
• Provide exceptional customer support in every phone call.
• Answers 90 to 150 calls a day incoming to outgoing.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

July 2015 - May2018

• Check in / Check Out (Adults, Pediatric and X-ray)
• Assists with Physician Referral Call and Scheduling appointment.
• Collect Money ,cards and check payments.
• Referral Request order
• Patient Registration/ Re-scheduled and Schedule appointment, confirming appointments 2-3 day prior to, for adults,pediatric and x-ray patient's.
• Prescription refill request
• Health Plans and Providers / Insurance Verification
• Work with Microsoft and Intergy.
• Helped large volume of patient's every day with positive attitude and focus on patient satisfaction.
• Correct order for X-ray and Bone Density, by calling patient center.
• Organizing Bone Density report and sending it to the Doctor, for review.

• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Cashier
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Entered new client information in system
• Faxed and mailed payment authorization form to client
• Maintain office and training calendars, also kept track of schedule and appointments
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Accept payment from customer when purchasing a car.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Greeting customer while walking into the business
• Work with Microsoft word etc.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Assist customer on their order or needs
• Pick up phone to place in order for customer.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Loaded, unloaded and moved material to and from storage and production areas.
• Restocked items on shelves and bins to keep inventory available.
• Offered exceptional customer service to all guests.

• Worked as a cashier and customer service counter
• Greeted and assisted customer in locating store products.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

• Cleaned up files regularly by removing outdated information for archival or disposal.
• Classified files based on source, type or other details.
• Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

• Assisted customer with issue for complaints.
• Collected payment from customers for services.
• Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
• Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
• Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
• Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.