Amanda Ayala
Fredrickson,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for proactive problem-solving, optimizing processes, and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Paraeducator, Special Education
Bethel School District
11.2022 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
Outreach Coordinator
Community Health Care
10.2018 - 01.2021
- Developed network relationships with industry professionals to enhance community awareness and promote services
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization
- Initiated and coordinated visits by influential persons and community groups for marketing exposure
- Conducted community workshops to promote different programs and educate public on available services
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
- Developed and created programs and monitored effectiveness against individual participant needs
Dental Assistant
Emerson Dental
12.2017 - 06.2018
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Managed office schedules and calendars to coordinate administrative planning and execution
- Improved office operations by automating client correspondence, record tracking and data communications
Dental Assistant
Kerr & Associates
05.2015 - 10.2017
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Explained treatment procedures and instructed patients on home care guidelines
- Scheduled, rescheduled and handled cancelled appointments for patients
Sales Associate
Wesco Autobody Supply
09.2007 - 06.2014
- Maintained organized, presentable merchandise to drive continuous sales
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Tracked stock using company inventory management software
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Engaged with customers to effectively build rapport and lasting relationships
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Processed product returns and assisted customers with other selections
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Associate of Science - Dental
Bates Technical College
Tacoma, WA06.2015
Skills
- Data Analysis
- Client needs assessments
- Customer service
- Program development
- Written and verbal communication
- Process improvement
- MS Office
- Operational improvement
- Project organization
- Team management
- Problem resolution
- Relationship development
- Credit card processing
- Complaint resolution
- Good listening skills
- Multi-line phone talent
- Professional telephone demeanor
- Administrative support
- Technical Support
- Empathetic and genuine
- Sales expertise
- Data Collection
Timeline
Paraeducator, Special Education
Bethel School District
11.2022 - Current
Outreach Coordinator
Community Health Care
10.2018 - 01.2021
Dental Assistant
Emerson Dental
12.2017 - 06.2018
Dental Assistant
Kerr & Associates
05.2015 - 10.2017
Sales Associate
Wesco Autobody Supply
09.2007 - 06.2014
Associate of Science - Dental
Bates Technical College
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