Amanda Hoff
Hudson,WI
Summary
Dedicated and experienced administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Dependable and quick-learning team player with effective communication and organization skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality.
Overview
16
16
years of professional experience
Work History
Receptionist & HR Support
Uline Shipping Supplies
08.2019 - Current
- Organized, maintained, and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines
- Assisted with onboarding new hires and securing paperwork completion.
- Tracked important information in Microsoft Office spreadsheets and ran reports or balanced invoices from vendors.
- Collected employee payments, processed transactions, and updated relevant records.
- Restocked supplies and submit purchase orders to maintain stock levels.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed human resource operational requirements by scheduling and assigning employees.
- Maintained confidentiality of information regarding clients and company
Customer Service Representative
Uline Shipping Supplies
03.2018 - 08.2019
- Investigated and resolved accounting, service, and delivery concerns.
- Handled 50+ calls daily
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic customer relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer account discrepancies and concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Server
Pier 500
03.2007 - 05.2019
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Processed orders and sent them to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items
Administrative Assistant
Bottom Line Bookkeeping
01.2008 - 03.2017
- Performed data entry, paper filing, and electronic archiving, using 10‐key and other machines and equipment to support office efficiency.
- Input data into accounting systems and maintain system information's integrity to alleviate potential breaches.
- Matched purchase orders with invoices and recorded necessary information.
- Volunteered to help with special projects of varying degrees of complexity
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
High School Diploma -
Hudson High School
MBA - Human Resource Management
Keller Graduate School of Business
09.2025
Bachelor of Arts - Interior Design
Art Institute International
Minneapolis, MN06.2015
Skills
- Interview Scheduling
- Conflict Resolution Tactics
- Manager Coaching and Training
- Project Planning
- HR Support
- Payroll Completion
- Data Evaluation
- Daily Reports
- Operational Efficiency
- Customer Satisfaction
- Training and Development
- Microsoft Office
- Scheduling
- Administrative support
- Organization skills
- Project Management
- Recruitment Support
- Telephone Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist & HR Support
Uline Shipping Supplies
08.2019 - Current
Customer Service Representative
Uline Shipping Supplies
03.2018 - 08.2019
Administrative Assistant
Bottom Line Bookkeeping
01.2008 - 03.2017
Server
Pier 500
03.2007 - 05.2019
High School Diploma -
Hudson High School
MBA - Human Resource Management
Keller Graduate School of Business
Bachelor of Arts - Interior Design
Art Institute International