Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Hoffman

North Hollywood,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Vitru
10.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered guest questions and referred to local points of interest.
  • Maintained, cleaned, and restocked gym equipment where needed.

Private Nanny

Private Home
08.2020 - 09.2021
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Organized different types of activities to enhance physical and intellectual development.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Helped children complete homework assignments and school projects.

Front Desk Associate

Total Woman Gym + Spa
09.2018 - 03.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Sales Associate

J. Crew
02.2017 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Science - Exercise Science

Carroll University
Waukesha, WI

Skills

  • Office Administration
  • Administrative Skills
  • Front Office Support
  • Conflict Management
  • Word Processing
  • Time Management
  • Scheduling
  • Listening Skills
  • Multi-Line Phone Systems
  • Registration
  • Credit Card Handling
  • Effective Planning

Certification

  • CPR and AED Certified

Timeline

Front Desk Associate

Vitru
10.2022 - Current

Private Nanny

Private Home
08.2020 - 09.2021

Front Desk Associate

Total Woman Gym + Spa
09.2018 - 03.2020

Sales Associate

J. Crew
02.2017 - 09.2018

Bachelor of Science - Exercise Science

Carroll University

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Amanda Hoffman