Amanda Hoffman
Youngstown,OH
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Took on AOR's Crew Training, Finding and developing Certified trainers and upcoming potential of Bird Specialist.
Support Manager
Raising Cane's Restaurants
10.2023 - 01.2024
- Opened Pitt U and North Versailles in the new Pittsburg market.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Took on AOR's Cane's Gear Cabinet and Lagniappe making sure they were up to date and in use.
MIT
Raising Cane's Restaurants
08.2023 - 10.2023
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Gained knowledge of company policies, protocols and processes.
- Opened and closed location and monitored shift changes to uphold and learn successful operations strategies.
Crew Member
Raising Cane's Restaurants
03.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members and MIT's on Kitchen procedures and customer service.
- Was part of C.S.U
- Supported Perrysburg OH train new crew members and CT's.
Education
High School Diploma -
Boardman High School
Youngstown, OH05.2002
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Shift Management
- Organization and prioritization
- Food Service Background
- Kitchen equipment operation and maintenance
- Reliable and Responsible
- Problem-Solving
- Team Leadership
- Safe Food Handling
- Coaching and Mentoring
- Training
- Money Handling
- Delegating Assignments and Tasks
Timeline
Restaurant Manager
Raising Cane's Restaurants
01.2024 - Current
Support Manager
Raising Cane's Restaurants
10.2023 - 01.2024
MIT
Raising Cane's Restaurants
08.2023 - 10.2023
Crew Member
Raising Cane's Restaurants
03.2022 - 08.2023
High School Diploma -
Boardman High School