Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Hoffmann

Shorewood,WI

Summary

Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.

Overview

15
15
years of professional experience

Work History

Unit Secretary

Ascension Columbia St.Marys Milwaukee
10.2018 - Current
  • Coordinated patient admissions and discharges, ensuring timely processing of medical records and documentation.
  • Managed scheduling for medical staff, optimizing appointments to enhance clinic efficiency and patient flow.
  • Maintained electronic health record systems, ensuring accuracy and compliance with healthcare regulations.
  • Assisted in inventory management of office supplies, reducing costs through efficient ordering processes.
  • Trained new administrative staff on operational procedures and software applications to ensure seamless onboarding.
  • Registered and verified patient records before triage with most up-to-date information.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Enhanced office productivity by handling high volume of callers per day.
  • I have been Epic friendly for 7 years

Certified Nursing Assistant

Milwaukee Center for Independence
08.2016 - 10.2018
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Collaborated with healthcare team to develop individualized care plans for patients.
  • Educated patients and families on health management and care procedures.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Implemented infection control protocols, enhancing overall patient safety standards.
  • Supported needs of 16+ residents under long-term care.

Certified Nursing Assistant

University of Iowa Hospital and Clinics
08.2015 - 06.2016
  • Mentored junior nursing assistants, promoting best practices in patient care.
  • Led training sessions on new healthcare technologies and equipment usage for staff development.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Supported needs of 16+ residents under long-term care.

Certified Nursing Assistant

Family House CBRF
01.2011 - 04.2015
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Supported needs of 16+ residents under long-term care.

Education

High School Diploma -

James Madison High School
Milwaukee, WI
06.2000

Skills

  • Epic Friendly
  • Customer service
  • Strong organization
  • Appointment scheduling
  • Incoming call management
  • EMR / EHR
  • Medical records maintenance
  • Nursing station operation
  • Patient records maintenance
  • Detail-oriented approach

Timeline

Unit Secretary

Ascension Columbia St.Marys Milwaukee
10.2018 - Current

Certified Nursing Assistant

Milwaukee Center for Independence
08.2016 - 10.2018

Certified Nursing Assistant

University of Iowa Hospital and Clinics
08.2015 - 06.2016

Certified Nursing Assistant

Family House CBRF
01.2011 - 04.2015

High School Diploma -

James Madison High School

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