Amanda Hogan
Staten Island,New York
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Deputy Director of Operations/Facilities Management
New York County District Attorney's Office
08.2023 - Current
- Oversee and responds to day-to-day maintenance and housekeeping operations for DANY campus.
- Support the Director of Operations and work with leadership on agency-wide issues and initiatives.
- Enhance custodial and maintenance workflow and environment by providing guidance and support to unit supervisors.
- Ensure the maintenance of a safe, clean, and "healthy" building through effective management of day-to-day maintenance duties.
- Develops and maintains strong positive relationships with other agencies to ensure high satisfaction level.
- Oversee 24/7 custodial and maintenance repair staff scheduling.
- Coordinate with supervisors to establish steady workflow as well as cleaning and maintenance schedules throughout buildings.
- Supervise, recruit, train, and evaluate direct reports.
- Mentor and coach team members to further develop competencies.
- Ensures task and standards and performance evaluations are completed in accordance with agency policy.
- Coordinate, dispatch, and verify work performed both physically and via Work Order system.
- Ensure data is properly entered into the maintenance workorder system (Maintenance Connection), review/prepare reports.
- Develop plans for recycling and other cleanliness needs.
Operations Analyst
New York County District Attorney's Office
04.2023 - 08.2023
- Responsible for maintaining all agency vehicle registrations: submitting paperwork for expiring registrations and undercover licenses
- Responding to office-issued vehicular accidents: collecting police reports, pictures of damages, repair estimates, creating or responding to insurance claims
- Responsible for handling all moving, parking and EZ pass violations issued on agency vehicles
- Maintain and update access database of new data received for vehicles, violations, and placards
- Assist investigators, detective and ADA's with any vehicle related issues.
DAT Coordinator
New York County District Attorney's Office
04.2021 - 04.2023
- Responsible for tracking all Desk Appearance Tickets to ensure readiness on the DAT return date
- Enter and maintain information in appropriate tracking systems
- Responsible for reviewing DAT Arrest packages to ensure they are complete
- Assist office personnel, court personnel and the public with questions involving DAT processing
- Assist NYPD and outside agencies with case discrepancies and questions
- Responsible for tracking NYPD's Online Prisoner Arraignment Report for completed and decline prosecution cases
- Responsible for sending out E-911 requests for ADA cases
- Responsible for sending out the court calendar for arraignment each day
- Schedule NYPD officers on the notification system to draft their cases.
Sales & Support Generalist
Victoria Secret Pink
10.2015 - 04.2021
- Provides elevated customer service, resulting in the generation of loyalty and high satisfaction among customers
- Trains 10-15 new and seasonal associates annually on POS (Point of Sale) system and key sales tactics
- Responsible for opening and closing till functions, ensuring deposits are accurate and secure during closing shifts approximately 2 times per week
- Responsible for handling a minimum of $2k in cash daily.
Internship
Richmond County District Attorney Office
01.2017 - 05.2017
- Assisted attorneys in open investigations by researching cases on drug offenders
- Collected evidence relative to narcotics and weaponry linked to offenders by listening to phone calls recorded through Securus on Rikers Island
- Maintained file system for legal documents relative to both pending and closed cases.
Education
Master of Arts - Criminal Justice, Terrorism and Criminal Law and Procedure
John Jay College of Criminal Justice
New York, NY05.2020
Bachelor of Science - Criminal Justice
St. Francis College
Brooklyn, NY05.2018
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Excellent communication skills
- Ability to effectively manage time and prioritize tasks
- Operations Management
- Strategic Planning
- Customer Service
- Performance Monitoring
- Inventory Management
References
- Jeanine Lattarulo, Deputy Director, New York County District Attorney's Office, Manhattan, NY, (347) 203-7500, lattaruloj@dany.nyc.gov
- Ricardo Hierro, Deputy Director, New York County District Attorney's Office, Manhattan, NY, (212) 335-9924, Hierror@dany.nyc.gov
- Richard Badagliacco, Deputy Director, New York County District Attorney's Office, Manhattan, NY, (212) 335-9708, badagliaccor@dany.nyc.gov
- Monique Andriano, Assistant Store Manager, Victoria Secret Pink, Staten Island, NY, (917) 754-0170, Jeter327@gmail.com
Timeline
Deputy Director of Operations/Facilities Management
New York County District Attorney's Office
08.2023 - Current
Operations Analyst
New York County District Attorney's Office
04.2023 - 08.2023
DAT Coordinator
New York County District Attorney's Office
04.2021 - 04.2023
Internship
Richmond County District Attorney Office
01.2017 - 05.2017
Sales & Support Generalist
Victoria Secret Pink
10.2015 - 04.2021
Master of Arts - Criminal Justice, Terrorism and Criminal Law and Procedure
John Jay College of Criminal Justice
Bachelor of Science - Criminal Justice
St. Francis College
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