Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Amanda Hohenstein
Parts and Service Manager
LaGrange,Indiana
Summary
Overview
11
years of professional experience
Work History
DRV Luxury Suites
Service and Parts Manager
06.2012 - Current
Job overview
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Indiana University - Purdue University Fort WayneFort Wayne, IN
Associate of Science from Business Administration And Management
05.2014
University Overview
- Honor Roll 2010-2014
Skills
- Best Building Practices
- Supply Tracking
- Accounts Payable and Accounts Receivable
- Energetic and Positive
- Performance Goal Achievement
- Microsoft Office
- Discrepancy Research
- Team Meetings
- Improving Customer Satisfaction
- Staff Training
- Customer Inquiries
- Inventory Management
- Safety and Security Enforcement
- Conflict Mediation
- Maintain Parts Inventory
- Data Accuracy
- Analytical and Critical Thinking
- Obsolescence Control
- Employee Performance Evaluations
- AutoDesk AutoCAD
- Inventory Auditing
- Calculations and Measurements
- Company Safety Policies
- Specification and Blueprint Interpretation
- Vendor Relations
- Reviewing Deliveries
- Complex Problem-Solving
- Reading Comprehension
- Invoice Processing
- Hardworking and Reliable
- Profits and Losses Tracking
- Ordering Parts
- Customer Relations
- Operations Management
- Administrative Oversight
- Customer Service
- Return Processing
- Corrective Actions
Timeline
Service and Parts Manager
DRV Luxury Suites
06.2012 - Current
Indiana University - Purdue University Fort Wayne
Associate of Science from Business Administration And Management
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