Amanda Holley
Statesville,NC
Summary
Detailed oriented and organized management professional with proven success in improving operations and solving problems. Team player with experience working with small to large teams of diverse individuals. Experienced in closing sales and building long term customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Secure Self Storage
02.2021 - 10.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Online Grocery Picker
Walmart
07.2020 - 01.2021
- Utilized selection process for products within store and bagged products following bagging standards
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Received work assignments from order system to fill orders
- Utilized current metrics to evaluate CPU effectiveness
- Maintained positive working relationships with customers, team members and leadership
- Resolved customer complaints quickly by contacting leadership
- Assisted with collection, loading and acceptance of payment for pick-up and delivery orders
- Stored product correctly in staging area, following safety guidelines
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers and third-party distributors.
Shift Supervisor
Taco Bell/KFC
07.2019 - 07.2020
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels
- Investigated safety incidents and reported findings to supervisor
- Fostered collaboration among team members using strong communication and prompt conflict resolution
- Oversaw shift operations to create quality products that met company standards
- Cultivated and maintained work culture through team building and positive interactions
- Managed inventory levels and minimized loss, following company systems and guidelines
- Complied with company standards and policies, setting example for team members
- Coached and developed staff using variety of soft skills and technical abilities
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Interviewed and hired employees under guidance of supervisor
- Used company tools and resources to train employees
- Held team members accountable during shift by effectively coaching to improve performance
- Coached team members, delivering candid feedback on expectations and performance
- Prepared end-of-shift reports for management review and approval
- Completed annual performance appraisals of employees under direct supervision
- Participated in leadership meetings to develop new policies and procedures
- Contributed to profit goals by staying within company guidelines and targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Assistant Property Manager
Secure Self Storage
07.2017 - 01.2019
- Directed collection of monthly rental fees and monitored past due accounts
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance
- Marketed vacancies through social media and partnerships with local leasing agents
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Met with prospective tenants to show property and explain terms of occupancy.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Cashier
Goodwill of Eastern North Carolina
07.2016 - 02.2017
- Greeted and informed customers of products, fostering positive store experiences
- Delivered service excellence through all points of contact
- Attended training to refresh on current procedures and learn process improvements
- Leveraged POS system to perform purchase transactions for team members and customers
- Reconciled and prepared bank deposits
- Partnered with security and loss prevention, minimizing shrink
- Provided efficient and courteous service to customers
- Enforced store safety and cleanliness standards, reducing hazards
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Resolved and de-escalated issues to address customer concerns
- Built and maintained positive working relationships with co-workers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Front Office Manager
Hampton Inn and Suites
05.2014 - 06.2016
- Maintained inventory and store visual presentation to meet customer needs
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Provided product information and resolved concerns to assist customers
- Helped customers locate merchandise
- Facilitated month-end closing processes, invoicing and journal entries
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Implemented revenue strategies through statistical analysis
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Identified operational process inefficiencies to recommend necessary improvements
- Minimized staff turnover through appropriate selection, orientation and training
- Led and directed team members on effective methods, operations and procedures
- Implemented and developed operational standards, policies and procedures
- Conducted quality, timely performance feedback and performance appraisals
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Master of Business Administration (M.B.A.) In Data Analytics Candidate -
Southern New Hampshire University
Manchester, NH05.2024
Bachelor of Science (B.S.) In Business Administration -
Southern New Hampshire University
Manchester, NH10.2022
Skills
- Business Administration
- Business Development
- Vendor Management
- Property Management
- Staff Management
- Tenant Relations
- Administrative Support
- Customer Service-Focused
- Payment Collection
- Inventory Control
- Schedule Management
- Operations Management
Accomplishments
Responsible for a 33% revenue gain from 2021 to 2023 as the Property Manager at Secure Self Storage.
Received Highest Revenue Gain Award in 2022
Successfully handled company wide software upgrade (11 properties)
Certification
- ServSafe
- Microsoft Excel for Accountants
- Leading vs. Managing
Timeline
Property Manager
Secure Self Storage
02.2021 - 10.2023
Online Grocery Picker
Walmart
07.2020 - 01.2021
Shift Supervisor
Taco Bell/KFC
07.2019 - 07.2020
Assistant Property Manager
Secure Self Storage
07.2017 - 01.2019
Cashier
Goodwill of Eastern North Carolina
07.2016 - 02.2017
Front Office Manager
Hampton Inn and Suites
05.2014 - 06.2016
Master of Business Administration (M.B.A.) In Data Analytics Candidate -
Southern New Hampshire University
Bachelor of Science (B.S.) In Business Administration -
Southern New Hampshire University