Cassandra Serna

• Greet 50+ patients daily and coordinate check-in/out procedures
• Schedule appointments
• Verify insurance coverage and collect co-pays and self-pays
• Maintain patient records using Experity EMR, ensuring compliance with HIPAA
• Handle high call volumes, respond to inquiries, and route calls appropriately

• Supported administrative tasks and ensured smooth patient flow
• Accurately enter patient data and insurance details into EMR system
• Maintained cleanliness and organization of the reception area

● Deliver compassionate care and daily living assistance to clients in home settings

● Support mobility, hygiene, meal prep, and medication reminders

● Build trusted relationships with clients and their families

● Ensure client comfort, safety, and independence