Amanda Holmes

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Regulated pricing, inventory count and supply during shift hours.
• Rotated merchandise and displays to feature new products and promotions.

• Cleaned and sanitized surfaces, tools, and equipment.
• Served food according to temperature, safety, and presentation guidelines.
• Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
• Provided exemplary service to students, staff, and visitors.
• Received and stored incoming supplies according to procedures

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Verified cleanliness and organization of storage areas and carts
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning

• Stocked merchandise
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Pricing of merchandise

• Opening and closing procedures
• Counted tills for cashiers
• Answered customer telephone calls promptly to avoid on-hold wait time
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided primary customer support to internal and external customers
• Collected and analyzed customer information to prepare product or service reports
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Trained new personnel regarding company operations, policies and services
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management
• Trained staff on operating procedures and company services

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Regulated pricing, inventory count and supply during shift hours.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

• Handle money, check customers, price merchandise when it come off truck.
• Operated POS cash register and equipment to collect payments.
• Took care of cash office, ran the front end taking care of customers, cash handling, watch over cashiers make sure their job is being done
• Help management when needed
• Assisted customers with a warm and professional attitude
• Provided policy and service information
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responsible for cashier duties
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Prepared end-of-shift reports for management review and approval.
• Oversaw shift operations to create quality products that met company standards.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Reviewed sales and gross profit report to assess company efficiency
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs

Supplied companies with advertisements using print machinery

• Worked with marketing department to create targeted advertising strategies for key customer demographics.
• Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
• Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
• Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
• Maintained account information accuracy by communicating frequently with salesmen and account executives.
• Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Answered customer telephone calls promptly and appropriately handled needs.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled and confirmed appointments and meetings for senior management team.
• Supported various administrative duties by proofreading, transcribing and invoicing.