AMANDA HOLMGREN
Sonora,Ca.
Summary
I am a customer-oriented Supervisor with 5 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. I am proficient in the Hospitality Industry's best practices and principles of employee management. With that, I blend superb time management and organizational skills to drive group success. My goal is to successfully utilize my skills learned, practiced, and accomplished, to effectively enhance the growth and efficiency of the food and beverage Front of the House Shift Supervisor's position. Most importantly, I plan to build a structured, cohesive, and strong team of associates who have my same goal of "egg-cellence."
Overview
19
19
years of professional experience
Work History
SUPERVISOR
STARBUCKS
Sonora, CA
02.2019 - Current
- As a Starbucks supervisor my focus is on the customer and customer-centric solutions, inventory management, purchasing, and cash balancing
- Directed and supervised team of 15 employees in daily operations.
- I supervise workers by building partnerships, skills, and approaches while giving feedback and training by staying on course with company standards and values
- I practice being resilient while faced with difficult circumstances
- There is always more than one way to solve a problem
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Ensured compliance with health and safety regulations in the workplace.
SERVER/TRAINER
VARIOUS RESTAURANTS
08.2005 - Current
- My current position at Gus's Steak House in Sonora, Ca., allows me to further develop my interpersonal, group skills, and teamwork.
- I am aware that our team is as strong as the weakest link, and we all must work hard together to achieve excellence.
- Being a server requires one to be customer focused with a great deal of dexterity, recall, and energy which I have demonstrated in my past and current positions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
GUEST RELATIONS
VARIOUS JOBS
- I have emphasized positive guest relations in all of my previous and current work experiences as noted below.
- As an Entertainment Host at Disneyland, I was trained to be sure each guest had a fulfilling Disney experience.
- When I worked on movie production sets, my goal was to ensure client's satisfaction.
- As an Airbnb Super Host, my goal was to encourage repeat visits as well as provide wonderful accommodations to the many guests who traveled to my Airbnb.
- As a Content Creator for a popular music blog, I helped curate and organically grow on all social media platforms by promoting and creating content as well as marketed and hosted successful events.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Education
AA DEGREE -
COLUMBIA COLLEGE
05.2023
THEATRE ARTS -
LOS ANGELES CITY COLLEGE
02.2014
DIPLOMA -
EAST UNION HIGH SCHOOL
06.2000
Skills
- Excellent work ethic and perseverance
- Quick learner, seeking new challenges
- Leadership, yet willing to learn
- Organized and detail oriented
- Great multi-tasker
- Punctuality and good time management
- Goal oriented with a positive personality
- Employee motivation
- Staff development
- Ability to build strong professional relationships
- Working knowledge of Inventory Management System, Microsoft Excel, Word, Slack, Power Point, Zoom, and iPad proficient
References
cellence
- Lisa Klingenberg, Prime Source, Territory Manager, (209) 679-8337, klingl@primesourcebp.com
- Emily Baker, Baker Heating & Air, Office Manager, (209) 609-4746, ebaker11@outlook.com
- Ben Hulet, Local Internet Provider for the Mother Lode, (209) 770-1920, ben@mlode.net
References
References available upon request.
Timeline
SUPERVISOR
STARBUCKS
02.2019 - Current
SERVER/TRAINER
VARIOUS RESTAURANTS
08.2005 - Current
GUEST RELATIONS
VARIOUS JOBS
AA DEGREE -
COLUMBIA COLLEGE
THEATRE ARTS -
LOS ANGELES CITY COLLEGE
DIPLOMA -
EAST UNION HIGH SCHOOL