Amanda Holt
Mount Vernon,IL
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Proven skill at managing multiple projects at one time. Confident public speaking and communication skills. Strong sense of responsibility and an urge to lead a team. Driven to success and demonstrated ability in providing results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Account Manager
23rd Group, LLC
09.2020 - Current
- Demonstrated leadership in coordinating and managing all communication with contracted technicians, ensuring smooth dispatch, scheduling, and completion of orders in line with client expectations.
- Regularly communicated with clients to keep them updated on work order statuses, quotes, and pricing.
- Expertly handled emergency requests and client escalations, displaying problem-solving acumen and customer service skills.
- Facilitated effective interdepartmental collaboration and managed vendor and client relationships
Account Manager
MacLean Power Systems
04.2018 - 06.2020
- Managed customer orders and complaints professionally, prioritized and directed production and distribution teams to meet customer requirements.
- Displayed leadership through effective team coordination and building trust with stakeholders.
- Negotiated prices, terms of sales and service agreements.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed, maintained and utilized diverse client base.
Client Service Consultant Small Business Lending
Wells Fargo
06.2013 - 10.2017
- Effectively communicated credit decisions to clients and bankers, ways to mitigate those decisions if possible and educate on the different credit bureau attributes to have a better understanding of credit decisions
- Provided continual development and training of new team members to exceed departmental goals and plan, manage, facilitate team member training, meetings and team building exercises.
- Function as a subject matter expert on policies, procedures, processes, fraud detection and customer service delivery
- Ensure all compliance and regulations guidelines were satisfied monthly and quarterly.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC05.2005
Skills
- Servant Leadership
- Development team trainings
- Task Delegation
- Workflow Analysis
- Schedule Management
- Agile Methodologies
- Communication
- Collaboration
- Conflict Resolution
- Adaptability & Flexibility
- Facilitation
- Team Building
Certification
- Certified ScrumMaster® (CSM®), Scrum Alliance - https://bcert.me/smgqapmua
Timeline
National Account Manager
23rd Group, LLC
09.2020 - Current
Account Manager
MacLean Power Systems
04.2018 - 06.2020
Client Service Consultant Small Business Lending
Wells Fargo
06.2013 - 10.2017
High School Diploma -
Hunter Huss High School
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