Amanda Holtgraves
Olathe,KS
Summary
Highly skilled professional with more than 10 years of experience in a range of roles including managing large-scale Scrum projects. Well-versed in leveraging cross-functional IT, Agile, and QA/SDET teams to complete project deliverables on time and within budget. Demonstrated success applying project management best practices, technical expertise, and business acumen to consistently achieve targeted results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AGILE DELIVERY TEAM LEAD | PROGRAM MANAGER
CYDERES
2023.05 - Current
- Manage team of Agile Project Managers in maturing their craft by training, coaching and developing their skillsets
- Lead multidisciplinary team of project managers and cross-functional stakeholders, providing guidance, mentorship and support throughout project lifecycle to ensure successful delivery of projects within scope, budget and timeline
- Implement robust project portfolio management methodologies, including prioritization techniques, resource allocation strategies, and risk mitigation measures resulting in optimized resource utilization and cost efficiencies
- Conduct regular portfolio reviews and performance assessments, identifying areas for improvement and implementing corrective actions to enhance project delivery processes and maximize portfolio value
- Collaborate with senior leadership to define portfolio management strategies, establish governance frameworks and drive organizational change initiatives aimed at enhancing project management maturity and capability
- Implement portfolio management tools and technologies to streamline project intake, portfolio management analysis and reporting processes driving efficiency gains and enabling continuous improvement in portfolio management practices
- Facilitate cross-functional collaboration and communication among project teams, business stakeholders, and external partners to ensure alignment of project objectives with business priorities and foster culture of transparency and accountability
- Develop and maintained comprehensive project portfolio dashboards and reports, providing real time visibility into project status, KPIs and portfolio health to facilitate informed decision-making at executive level.
SENIOR AGILE DELIVERY LEAD
CYDERES
2022.05 - 2023.05
- Mentor project team members and stakeholders using appropriate tools and techniques in order to increase and maintain commitment to organization strategies
- Provide leadership and oversight of Platform Engineering processes, managing the practice of standard implementation processes
- Drive and support feature requirements, roadmap planning, ticket submissions, and documentation to enable effectively deliver business strategy
- Identify opportunities for best practices, processes and procedures for project management and ensure continuous improvement across Product and Engineering
- Balance new features, improvements, and bug fixes to ensure high velocity and stable product.
- Communicate project risks, progress, launches, and retrospectives for projects managed
- Work with internal, cross-functional teams to manage project(s) that have conflicting needs and priorities
- Measure development velocity, tech debt, and estimation statistics to enable better business decisions
IT PROJECT MANAGER
Performance Contracting Group
2019.07 - 2022.05
- Manage and coordinate project teams comprised of 70+ internal and external members
- Lead weekly status meetings; highlighting risks, gaining agreement on areas of improvement, and reporting progress of the current project
- Build project documentation, including project plans, project charter risk management, action Items, and impediments
- Maintain project budget, timeline, and communication throughout the lifecycle of a $2.5 MM project
- Coordinate with 4+ external vendors to meet internal resources and stakeholders
- Research and facilitate integration and project resource needs
- Coordinate Data Migration, Configuration, CRP, UAT, and Cutover
- Manage Internal and External Team Sprints, Retrospectives, and Sprint reviews
- Coach Daily Team meetings of 10+ members, both internal and external
SENIOR APPLICATION SUPPORT TECHNICIAN
Performance Contracting Group
2018.01 - 2019.01
APPLICATION SUPPORT TECHNICIAN
Performance Contracting Group
2017.01 - 2018.01
- Provide software support to internal users
- Process employee hires and terminations across multiple systems
- Create and train on process documentation
- Cross-train fellow team members and additional teams such as Service Desk Technicians
QA SUPPORT ANALYST
Performance Contracting Group
2015.01 - 2017.01
- Manage user-submitted tickets including system errors, security requests, and user errors requiring training on functionality to move cases into a higher level of solution agreement
- Perform waterfall testing and regression methodology
- Ensure tickets were resolved according to SLA’s
- Adapt to new technology changes quickly
- Resolve issues using analytical and problem-solving skills
BID COORDINATOR/ACCOUNTS PAYABLE
Performance Contracting Group
2014.01 - 2015.01
- Develop and implement bid and proposal strategies for over 75 bids a month ranging in value from 1K-2MM+
- Leverage available resources to expedite the discovery phase for bids/proposals.
- Document bid dates and the final outcome of each bid proposal
- Maintain contact with clients through every phase of the bid process
- Responsible for all Accounts Payable processes.
- Ensure input and timely payment of all vendor invoices
- Process and audit of Employee Expense reports
- Complete light receptionist duties as needed
Education
BACHELOR OF APPLIED SCIENCE - THEATRE
Murray State University
Murray, KY01.2008
Skills
- Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, Forms
- Microsoft Dynamics 2012
- Microsoft D365
- Jira
- D365 Finance and Operations
- Microsoft Visio
- Azure DevOps
- SmartSheet
- Box
- Active Directory
- Virtual Presentation Tools; Teams
- Ticketing Software: Cherwell
- Creative spirit
- Reliable and professional
- Organized
- Time management
- Team player
- Analytical
- Detail Oriented
- Fast learner
- Motivated
- Active Listener
- Customer Service
- Client Communication
- Project Management
- Resource Management
- Business Process Improvement
- Strategic Planning
- Vendor Relationship Management
- Risk Mitigation
- Team Building
- People Management
- Complex Communication
- Risk and Cost Management
- Scrum & Agile
- Program Management
Certification
- Certified Scrum Product Owner
- PMI Agile Certified Practitioner (PMI-ACP)
- Project Management Professional (PMP)
- ITIL
- Certified Scrummaster (CSM)
- Certified Associate in Software Testing
Timeline
AGILE DELIVERY TEAM LEAD | PROGRAM MANAGER
CYDERES
2023.05 - Current
SENIOR AGILE DELIVERY LEAD
CYDERES
2022.05 - 2023.05
IT PROJECT MANAGER
Performance Contracting Group
2019.07 - 2022.05
SENIOR APPLICATION SUPPORT TECHNICIAN
Performance Contracting Group
2018.01 - 2019.01
APPLICATION SUPPORT TECHNICIAN
Performance Contracting Group
2017.01 - 2018.01
QA SUPPORT ANALYST
Performance Contracting Group
2015.01 - 2017.01
BID COORDINATOR/ACCOUNTS PAYABLE
Performance Contracting Group
2014.01 - 2015.01
BACHELOR OF APPLIED SCIENCE - THEATRE
Murray State University
- Certified Scrum Product Owner
- PMI Agile Certified Practitioner (PMI-ACP)
- Project Management Professional (PMP)
- ITIL
- Certified Scrummaster (CSM)
- Certified Associate in Software Testing
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