Amanda Homer
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational and editing skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Property and Casualty Adjuster
USAA
04.2020 - 09.2020
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records for accuracy and editing to ensure legal documentation for claims and payments.
- Organized, planned and documented materials for Property and Casualty claim by reviewing, editing and updating all new information and steps for file completion.
Customer Service Claims Analyst
GEICO
02.2015 - 01.2017
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Evaluated and entered data by editing and reviewing all points of contacts for grammatical and legal accuracy.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
AppleCare Advisor
APAC Customer Services
01.2013 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Retail Cards Collections
Citi Group
05.2012 - 04.2013
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Education
Santa Rita High School
Tucson, AZ01.2007
Skills
- MS Office
- Computer Skills
- Photography and Editing
- Database Management
- Editing and File Management
- Microsoft Office Suite
- Coaching and Mentoring
- Report and Records Review
Timeline
Property and Casualty Adjuster
USAA
04.2020 - 09.2020
Customer Service Claims Analyst
GEICO
02.2015 - 01.2017
AppleCare Advisor
APAC Customer Services
01.2013 - 05.2014
Retail Cards Collections
Citi Group
05.2012 - 04.2013
Santa Rita High School