Amanda Hooper
Tuttle,OK
Summary
Proven to enhance customer satisfaction and team productivity at A&W, I excel in adaptability and customer service. Leveraging skills in schedule management and teamwork, I consistently improved operational efficiency and patient care at Integris Hospital. My attention to detail and positive attitude drive results, ensuring high-quality outcomes across roles.
Overview
19
19
years of professional experience
Work History
Crew Member
A&W
01.2005 - 05.2007
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Nursing Assistant
Integris Hospital
06.2007 - 02.2012
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Administrative Assistant
Oklahoma Pain Physicians
04.2014 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Dog Caretaker
Rover
07.2021 - Current
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Delivered exceptional customer service when answering phone calls or responding to email inquiries about services offered.
- Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog''s care plan.
- Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
Education
Associate of Applied Science - Cardiovascular Sonography
Oklahoma City University
Oklahoma City, OK05.2027
Skills
- Customer Service
- Honest and Trustworthy
- Adaptability and Dependability
- Schedule Management
- Teamwork and Collaboration
- Attention to Detail
- Work Prioritization
- Problem Identification
- Positive Attitude
Timeline
Dog Caretaker
Rover
07.2021 - Current
Administrative Assistant
Oklahoma Pain Physicians
04.2014 - 04.2021
Nursing Assistant
Integris Hospital
06.2007 - 02.2012
Crew Member
A&W
01.2005 - 05.2007
Associate of Applied Science - Cardiovascular Sonography
Oklahoma City University