Amanda Hootman
Broken Arrow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Operator
Cleveland-Cliffs
New Carlisle, Indiana
03.2015 - 07.2026
- Operated heavy machinery in accordance with safety protocols and operational standards.
- Monitored production processes to ensure quality control and compliance.
- Coordinated with team members to maintain efficient workflow and productivity.
- Conducted routine maintenance checks on equipment to prevent downtime.
- Documented production data accurately for reporting and analysis purposes.
- Trained new operators on equipment usage and safety procedures.
- Collaborated with supervisors to identify process improvement opportunities.
- Responded promptly to operational issues, ensuring minimal disruption to production flow.
- Acquired knowledge of safety and emergency procedures through training sessions.
- Maintained production and quality documentation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Monitored and adjusted machine operations for quality assurance.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used daily system logs to document production information, discussing issues with management.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Server
Hacienda Mexican Restaurants
Michigan City, Indiana
07.2008 - 03.2015
- Provided exceptional customer service in fast-paced dining environment.
- Took orders and accurately communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with training new servers on menu items and service standards.
- Processed payments using point-of-sale system efficiently and accurately.
- Collaborated with team members to ensure timely food delivery to tables.
- Resolved customer complaints promptly to ensure satisfaction during dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
Education
Associate of Science - Nursing
Brown Mackie College
Michigan City, Indiana 11.2006 - 06.2009
South Central High School
Union Mills, INSkills
- Heavy machinery operation
- Equipment operation
- Quality control
- Process monitoring
- Production support
- Inventory management
- Logistics coordination
- Compliance management
- Attention to detail
- Decision making
- Problem solving
- Team collaboration
- Employee training
- Time management
- Effective communication
- Flexible schedule
Certification
- OSHA forklift and crane certified
Timeline
Operator
Cleveland-Cliffs
03.2015 - 07.2026
Server
Hacienda Mexican Restaurants
07.2008 - 03.2015
Associate of Science - Nursing
Brown Mackie College
11.2006 - 06.2009
South Central High School