AMANDA HOOVER
Summary
Well-qualified Business Professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments
Overview
18
18
years of professional experience
Work History
Sales Support & Logistics Coordinator
Spangler Candy Co
02.2018 - Current
- Received and organized vendors samples for use by sales team.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Coordinated responses and resources to handle special client requests.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Be in constant communication with brokers and their customers
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Tracked orders and notified customers of status or potential delays.
- Assisted customers with sales needs such as inventory and shipping questions.
- Prepared and presented sales reports and customer profiles to upper management.
Warranty specialist/ Pro-team
L.E. Smith
03.2017 - 10.2017
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Identified trends in product issues, providing valuable insights for design improvements and reducing future warranty concerns.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
Automotive Center Sales Associate
Wal-Mart Supercenter
09.2007 - 03.2016
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Created promotional materials to advertise products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Receptionist-Internship
CK TECHNOLOGIES
07.2006 - 08.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Business Management -
Northwest State Community College
Archbold, OH05.2024
Studied College Prep, National Honor Society, Honor roll -
Montpelier High School
05.2007
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Sales Support
Timeline
Sales Support & Logistics Coordinator
Spangler Candy Co
02.2018 - Current
Warranty specialist/ Pro-team
L.E. Smith
03.2017 - 10.2017
Automotive Center Sales Associate
Wal-Mart Supercenter
09.2007 - 03.2016
Receptionist-Internship
CK TECHNOLOGIES
07.2006 - 08.2007
Business Management -
Northwest State Community College
Studied College Prep, National Honor Society, Honor roll -
Montpelier High School
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