Amanda Hopkins
Administrative
Olanta,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Administrative Employee
Jackson Hewitt Tax Service Inc
Sumter, SC
12.2021 - Current
- Greeted and answered inquiries from general public, customers and visitors and routed and resolved information requests.
- Operated multi-line telephone to answer, screen and route calls and relay messages.
- Created, edited and emailed letters under tight deadlines.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Entered the data in for pre-season loans
- Scanned all tax documents in a timely manner
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Consultative Genomic
Specimen Collections
Manning, SC
01.2019 - 03.2020
- Collected saliva specimens from patients to be sent off for DNA testing to determine proper medication regiment
- Maintained inventory
- HIPPA Compliance
- Recorded accurate and efficient records in customer database.
Lead Preschool Teacher/Summer Camp Counselor
Palmetto Preschool
Myrtle Beach, SC
01.2015 - 12.2018
- Established positive communication with parents in daily conversation and formal conferences.
- Supervised student teachers to provide objective feedback.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Addressed behavioral and learning issues with parents and daycare management.
- Planned educational opportunities based on children's interests.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Assistant Manager
Kay Jewelers Outlet
Myrtle Beach, SC
08.2015 - 11.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Education
Horry-Georgetown Technical College
Conway, SC 08.2001 - 11.2001
Skills
Process optimization
Office administration
Meeting minutes
Bookkeeping
Policy and procedure modification
Performance improvement
Documentation and control
Program files maintenance
Meeting arrangements
Customer and client relations
Customer/Client relations
Documentation and reporting
Office management
Telephone skills
Mail handling
Multi-line Telephone Systems
Scheduling
Time management
Verbal and written communication
Database administration
Professional demeanor
Organization skills
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Organized technician schedule for customer jobs.
Timeline
Administrative Employee
Jackson Hewitt Tax Service Inc
12.2021 - Current
Consultative Genomic
Specimen Collections
01.2019 - 03.2020
Assistant Manager
Kay Jewelers Outlet
08.2015 - 11.2015
Lead Preschool Teacher/Summer Camp Counselor
Palmetto Preschool
01.2015 - 12.2018
Education
Horry-Georgetown Technical College
08.2001 - 11.2001