Amanda Hopkins
Olanta,SC
Summary
Dedicated administrative professional with proven success in fast-paced office environments. Skilled team player adept at completing diverse clerical tasks and providing comprehensive staff support.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Jackson Hewitt Tax Service Inc
Sumter, SC
12.2021 - Current
- Greeted and answered inquiries from the general public, customers, and visitors and routed and resolved information requests.
- Operated multi-line telephone to answer, screen, and route calls and relay messages.
- Created, edited, and emailed letters under tight deadlines.
- Executed record filing systems to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Accounts Payable, Accounts receivable,
- Entered data for pre-season loans.
- Scanned all documents promptly
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Alpha Genomix
Specimen Collector
Manning, SC
01.2019 - 12.2020
- Handled collection of patient saliva specimens for DNA testing to ensure accurate medication regiment
- Managed and tracked inventory efficiently
- Ensured compliance with HIPAA regulations
- Maintained precise and effective documentation in the customer database.
Preschool/Summer Camp Teacher
Palmetto Preschool
Myrtle Beach, SC
01.2012 - 09.2018
- Added daily outdoor discovery time to schedule.
- Implemented diverse classroom and outside activities to promote physical, academic, and social development.
- Provided individualized attention to children while ensuring a cohesive group dynamic.
- Implemented play-based strategies to enhance learning experiences.
- Consulted parents to establish and sustain positive support networks and encourage ongoing educational strategies.
- Conducted student observations to assess needs and implement targeted support strategies for improvement.
- Educated students on foundational concepts including shapes, numbers, and letters.
- Developed effective and open communication with parents through daily conversations and formal conferences.
- Created engaging and educational weekly lesson plans and activities for children.
- Ensured a positive and enjoyable learning experience by maintaining an organized, fun-filled classroom.
- Created pre-class materials.
- Addressed behavioral and learning issues with parents and daycare management to ensure a conducive learning environment.
- Established well-defined expectations for classroom behavior and consistently reinforced positive actions.
- Collaborated with teaching staff to assess students' progression and suggest tailored educational strategies.
Assistant Manager
Kay Jewelers
Myrtle Beach, SC
08.2007 - 03.2011
- Developed customer base through proactive management of team customer service strategies.
- Enhanced professional development and accountability in the workplace through team member mentoring.
- Strengthened merchandising and promotional strategies resulting in increased customer engagement and boosted sales.
- Provided hands-on customer assistance by assessing needs and staying updated on consumer preferences.
- Performed regular stock checks to ensure accurate inventory records, rectify any discrepancies, and anticipate future demands.
- Contributed to planning schedules and assigning duties to accommodate coverage and service needs.
- Generated repeat business through excellent customer service, addressing customer concerns with a friendly and knowledgeable approach.
- Monitored cash intake and deposit records, resulting in increased accuracy and reduced discrepancies.
- Supervised daily operations, ensuring performance, quality, and service expectations were met.
- Applied analytical nature, industry expertise, and strong customer service skills to resolve customer concerns and enhance customer loyalty.
- Assessed employee performance and communicated constructive feedback to facilitate skill improvement.
- Maintained successful operations by closely overseeing the opening and closing of the location and monitoring shift changes.
- Assisted in recruiting, conducting interviews, and making hiring decisions.
Education
Education
Horry-Georgetown Technical College
Myrtle Beach, SCSkills
- Office administration
- Bookkeeping
- Administrative operations
- Database entry
- Invoice Processing
- Calendar Management
- Travel Coordination
- Filing
- Appointment Scheduling
- Multi-line phone proficiency
- Research
- Computer Proficiency
- Accounting Support
- Multitasking and prioritization
- Program files maintenance
- Meticulous attention to detail
- Customer/Client relations
- Sensitive material handling
- Microsoft Word
- Mail handling
- Highly organized
- Time management
- Verbal and written communication
Timeline
Administrative Assistant
Jackson Hewitt Tax Service Inc
12.2021 - Current
Alpha Genomix
Specimen Collector
01.2019 - 12.2020
Preschool/Summer Camp Teacher
Palmetto Preschool
01.2012 - 09.2018
Assistant Manager
Kay Jewelers
08.2007 - 03.2011
Education
Horry-Georgetown Technical College
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