Amanda Hopkins
Olanta,WI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. With a strong background in office management, appointment scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Hardworking and focused offering excellent communication, planning and prioritization skills demonstrated through 5+ years of performance.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Jackson Hewitt Tax Service Inc
Sumter, South Carolina
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Operated multi-line telephone to answer, screen and route calls and relay messages.
- Scanned documents and saved in database to keep records of essential organizational information.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created, edited and emailed documents
- Sorted documents and maintained organized filing process.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies, placed orders and Restocked supplies as needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties, marketing or team-building activities.
- Travel Planning - Booked domestic travel and car rental
Consultative Genomic
Specimen Collections
Manning , SC
01.2019 - 12.2020
- Collected saliva specimens from patients to be sent off for DNA testing to determine the proper medication regiment
- Maintained inventory
- HIPPA Compliance
- Recorded accurate and efficient records in customer database.
- Mailed off specimens to the lab in a timely manner.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Lead Preschool Teacher/Summer Camp Counselor
Palmetto Preschool
01.2014 - 12.2018
- Worked with children ages 6 weeks to 12 years old.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Assisted and supervised 6 or more children through entire school day.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Developed lesson plans and activities to engage children and promote learning. For weekly submitted lesson plans.
- Planned educational opportunities based on children's interests.
- Utilized books, songs and games to engage students.
Assistant Manager
Kay Jewelers Outlet
08.2007 - 11.2011
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed, and helped hire employees
Education
Early Childhood Development Certification(ECD 101) - Education
Horry-Georgetown Technical College
Myrtle Beach, SC10.2001
High School Diploma -
Richland Northeast High School
Columbia, SC06-2000
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- File organization
- Microsoft outlook
- Documentation and recordkeeping
- Office management
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Filing and data archiving
- Mail handling
- Multi-line phone systems
- Confidential document control
- Internet research
Timeline
Administrative Assistant
Jackson Hewitt Tax Service Inc
12.2021 - Current
Consultative Genomic
Specimen Collections
01.2019 - 12.2020
Lead Preschool Teacher/Summer Camp Counselor
Palmetto Preschool
01.2014 - 12.2018
Assistant Manager
Kay Jewelers Outlet
08.2007 - 11.2011
Early Childhood Development Certification(ECD 101) - Education
Horry-Georgetown Technical College
High School Diploma -
Richland Northeast High School
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