Overview
Work History
Education
Skills
Timeline
Bartender

Amanda Hornkohl

Troy,MI

Overview

15
15
years of professional experience

Work History

Bartender

Motor City Sports Bar
10.2016 - 02.2022
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upheld strict regulations for safe alcohol service and food safety.

Floral Manager

Kroger
03.2008 - 04.2017
  • Inventoried plants and flower care supplies and ordered more.
  • Mentored junior staff members, fostering a positive team environment and improving overall performance.
  • Trained employees on customer order taking and basic floral arranging.
  • Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
  • Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Decreased shrink by Number% through close monitoring of department.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
  • Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
  • Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
  • Established strong relationships with clients, leading to repeat business and referrals for new customers.

Head Bartender

Fran’s Road House
12.2006 - 12.2009
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

Education

General Studies -

Macomb Community College
Warren, MI

High School Diploma - General

Sterling Heights High School
Sterling Heights, MI
06.1998

Skills

    I would love to be able to use my life experiences to help relate to clients and offer advice I have done extensive studying in the subjects of mental health, healing from trauma, and recovery from addiction I am a great team member I have great communication skills in a team environment and with clients I am a fast and adaptable learner I am very interested in expanding my skills and knowledge of recovery and mental health Other skills: great communication skills, phone skills, organization, working and coordinating large teams, understanding and meeting the companies metrics as well as exceeding sales goals, excellent customer service,

    Strong Under Pressure

Timeline

Bartender

Motor City Sports Bar
10.2016 - 02.2022

Floral Manager

Kroger
03.2008 - 04.2017

Head Bartender

Fran’s Road House
12.2006 - 12.2009

General Studies -

Macomb Community College

High School Diploma - General

Sterling Heights High School

Similar Profiles

CREATE PROFILE
Amanda Hornkohl