Amanda Hoskins
Gleason,TN
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
13
13
years of professional experience
Work History
Health Navigator
Main Street Rural Health
10.2022 - Current
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Identified gaps in care and assisted in closure of gaps.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated patient discharge planning and follow-up care.
- Developed partnerships with community organizations to expand services and referrals.
- Provided patient and family education on available resources and self-care strategies.
Care Coordinator
EastWood Clinic
03.2018 - 10.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Medical Office Assistant
Jackson Madison County General Hospital
06.2017 - 04.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for 5-physician pulmonary medical facility, scheduling appointments, and handling patient inquiries
Receptionist
McKenzie Medical Center
08.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Front Office Receptionist
First Choice Primary Care
04.2014 - 10.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Provided clerical support, addressing routine, and special requirements.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
X-Ray Technologist
Med Plus Staffing
04.2010 - 04.2014
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Documented patient data and histories and updated charts with current information.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Managed admissions forms, patient instructions and consent documentation.
Chiropractic Assistant
Phillips Chiropractic Center
02.2010 - 03.2014
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
Education
High School Diploma -
Jones County High School
Gray, GA05.2006
Skills
- HIPAA Regulations
- Insurance Requirements
- Time Management
- Phone Inquiries
- Office Management Technologies
- Timely Processing
- Physician Appointment Scheduling
- Confidential Records Management
Timeline
Health Navigator
Main Street Rural Health
10.2022 - Current
Care Coordinator
EastWood Clinic
03.2018 - 10.2022
Medical Office Assistant
Jackson Madison County General Hospital
06.2017 - 04.2018
Receptionist
McKenzie Medical Center
08.2016 - 05.2017
Front Office Receptionist
First Choice Primary Care
04.2014 - 10.2014
X-Ray Technologist
Med Plus Staffing
04.2010 - 04.2014
Chiropractic Assistant
Phillips Chiropractic Center
02.2010 - 03.2014
High School Diploma -
Jones County High School