- Cooking: Love experimenting with recipes and cuisines from all cultures
- Traveling: Enthusiastic about discovering new cultures and destinations
- Jewelry Making: Enjoy designing and crafting simple unique pieces of jewelry
Amanda Houle
White Bear Lake,MN
Summary
Business Analyst with a proven track record at Bremer Bank, excelling in data analysis, team collaboration, and process improvements. Developed training documentation, resolved technical issues, and adapted to regulatory changes, ensuring compliance and superior service delivery. Proficient in data modeling and process improvement, enhancing operational efficiency and supporting strategic initiatives.
Overview
8
8
years of professional experience
Work History
Business Analyst - Deposit Systems Specialist
Bremer Bank
8555 Eagle Point Blvd., Lake Elmo, MN 55042
04.2023 - Current
- Team Collaboration: Engaged in team meetings to share expertise, brainstorm ideas, tackle challenges, and develop collaborative solutions.
- Product Development and Innovation: Successfully led the creation of new bank products that aligned with strategic initiatives and enhanced customer satisfaction. Collaborated with cross-functional teams to design and implement solutions that addressed customer needs while achieving business goals.
- Training Documentation: Created high-quality materials to support training initiatives, ensuring employees thoroughly understood new systems and procedures.
- Process Optimization: Enhanced business operations by evaluating current practices and proposing effective optimization strategies, including 4 to 6 process improvements annually and 2 to 4 successful application releases quarterly.
- Project Management and Training: Ensured timely and effective completion of training, procedures, and communication for managed projects. Facilitated training sessions for team members and internal partners as needed.
- Technical Issue Resolution: Swiftly identified and resolved technical problems, minimizing operational disruptions and maintaining high service standards.
Enterprise Development Manager
Bremer Bank
8555 Eagle Point Blvd., Lake Elmo, MN 55042
03.2017 - 04.2023
- Independent and Collaborative Work: Self-motivated with a strong sense of personal responsibility, adept at working both independently and as part of a team. Proven ability to learn quickly and adapt to new situations.
- Compliance Review: Investigate current processes and procedures to identify necessary updates, ensuring alignment with standards set by UCC, Secretary of State (MN, ND, WI), DMV (MN, ND, WI), legal regulations, and FinCEN.
- User Acceptance Testing (UAT): Collaborate with IT application analysts to conduct UAT on banker applications, providing feedback to ensure changes comply with regulatory requirements and are user-friendly.
- Training Program Development: Partner with organizational leaders to ensure training programs and supporting materials meet divisional needs, demonstrating flexibility in adapting to changing environments.
- Subject Matter Expertise: Act as the go-to expert for front-line escalated issues, including system functionality, processes and procedures, and legal documentation.
- Procedural Manual Management: Assist in managing and maintaining bank procedural manuals, encompassing over 500 procedures.
Education
Some College (No Degree) - General Studies
University of Minnesota
Minneapolis, MNSkills
- Data Analytics
- Collaboration
- Communication
- Relationship management
- Creativity
- Efficiency
- Requirements gathering
- Microsoft Office Suite
Accomplishments
- Business line SME during Old National Bank acquisition of Bremer Bank | 2025
- Above and Beyond peer award | 2024
- Successfully implemented Teller Line Aggregation | Key stakeholder and SME | 2020
- Implementation of Beneficial Ownership | Key stakeholder and SME | 2018
Interests
Timeline
Business Analyst - Deposit Systems Specialist
Bremer Bank
04.2023 - Current
Enterprise Development Manager
Bremer Bank
03.2017 - 04.2023
Some College (No Degree) - General Studies
University of Minnesota