Amanda Householder

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Operated POS cash register and equipment to collect payments.
• Increased customer loyalty and retention.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
• Supported successful emergency response efforts by participating in regular drills and training exercises.
• Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
• Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
• Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
• Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
• Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
• Routinely counted inmates and in response to potential security breaches.
• Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
• Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Built solid relationships with staff and residents to keep institution safe and secure.

• Greeted customers entering store and responded promptly to customer needs
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.

Cultivated warm relationships with regular customers.