Amanda Howard
Brook Park,OH
Summary
Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with medical experience and fastidious nature dedicated to optimal patient care.
Overview
10
10
years of professional experience
Work History
Office Manager
Chiropractic Associates
08.2021 - Current
- Provided Chiropractic Associates with more than 2 years of management, billing, and direct patient care
- On a daily basis posted payments to patient accounts and called insurance to appeal claims and authorize various imaging scans
- Supervised all office functions
- Provided excellent personal interaction and time management skills
- Track record of achieving exceptional results in customer service and work duties
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction
- Trained new employees in office procedures, job descriptions and job expectations
- Handled customer requests and maintained accurate notes for each request
- Educated patients on their conditions and provided at home instructions
- Adhered to all HIPPA requirements regarding documentation and patient care
- Responsible for contacting doctors regarding patient needs, results, and requests
- Preformed office requests such as filing, faxing, coding, and record keeping important and confidential patient materials
- Processed medical claims and reviewed all EOBs
- Processed and sent out patient materials in a timely and efficient manner
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted research using various media sources to obtain relevant data to medical billing and coding
- Followed up with patients regarding test results and answered any patient questions asked
- Ordered X-Rays, MRIs, and CT scans
- Direct patient care such as attaching and detaching muscle stimulation therapy.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Waitress/ Bartender
Buffalo Wild Wings
06.2014 - 04.2021
- Managed cash processing between customers and business interactions on a daily basis
- Followed business protocols for taking and delivering customer orders in a timely and efficient manner
- Received high regards by management pertaining to customer service interactions
- Responsible for end of day bar cleaning and preparation in accordance with health department standards set by state
- Remained attentive to customers needs and business needs in a fast-paced environment.
Administrative Assistant
SCT Medical Clinic
01.2018 - 12.2019
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Adhered to all HIPPA requirements regarding documentation and patient care
- Adhered to all OSHA guidelines and taught OSHA guidelines to co-workers for company
- Processed medical test results and regarding patient test specimens and results
- Contacted pharmacies, doctors, and in-house management regarding patient needs, results, and requests.
Education
High School Diploma -
Parma Senior High
Parma, Ohio06.2015
Skills
- Customer service
- Communication skills
- Patient Care
- Time management
- Computer literacy
- Administrative experience
- Office Experience
- Organizational skills
- Medical Billing And Coding
- Fast Learner
- Reliable and Trustworthy
- Leadership Experience
- Staff Management
Timeline
Office Manager
Chiropractic Associates
08.2021 - Current
Administrative Assistant
SCT Medical Clinic
01.2018 - 12.2019
Waitress/ Bartender
Buffalo Wild Wings
06.2014 - 04.2021
High School Diploma -
Parma Senior High
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