Amanda Hoyes
Cary,NC
Summary
Seasoned Head Server known for high productivity and efficient completion of tasks. Skilled in customer service management, conflict resolution, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth restaurant operations and exceptional dining experiences.
Overview
13
13
years of professional experience
Work History
Head Server/Assistant Bartender
Paisan's Italian Restaurant
Cary, N.C.
06.2014 - 05.2020
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Explained daily specials and made recommendations upon request.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Assigned duties to servers and monitored their performance.
- Supervised service staff in providing quality service to customers in a timely manner.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
- Ensured that all tables were properly set up with appropriate supplies.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
Medical Receptionist
Dr.Williams, Benavides,Marston and Kaminski
Raleigh, N.C.
08.2007 - 10.2012
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
Bachelor of Arts - Speech Communications
Meredith College
Raleigh, NC05-1996
Skills
- Upselling techniques
- Wine Pairings
- Point of Sale (POS) system operations
- Service prioritization
- Menu Memorization
- High-volume dining
- Training employees
- Staff Motivation
- Dining customer service
- Guest Relations
- Safe Food Handling
- Food station setup
- Cash Handling
- Records Management
- HIPAA Compliance
- Telephone Etiquette
- Co-payment collection
- Medical Charting
- Office Administration
- Appointment Setting
- Patient Scheduling
- Front Desk Operations
Timeline
Head Server/Assistant Bartender
Paisan's Italian Restaurant
06.2014 - 05.2020
Medical Receptionist
Dr.Williams, Benavides,Marston and Kaminski
08.2007 - 10.2012
Bachelor of Arts - Speech Communications
Meredith College