Summary
Overview
Work History
Education
Skills
Timeline
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Hubbard Amanda

Colorado Springs,CO

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

19
19
years of professional experience

Work History

Distict Manager

Burger King
Colorado Springs, CO
09.2022 - 09.2024
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Coached, developed and motivated team to achieve revenue goals.

Restaurant Training Manager

Burger King
Colorado Springs, CO
03.2019 - 08.2022
  • Developed and implemented training programs for new restaurant staff members.
  • Conducted performance reviews with all restaurant employees to identify areas of improvement.
  • Assisted managers in developing action plans to address any identified employee performance issues.
  • Collaborated with other departments within the organization to ensure compliance with company standards and expectations.
  • Identified potential risks associated with customer service operations and developed strategies to reduce those risks.
  • Ensured that all necessary certifications were obtained by employees prior to working in the restaurant environment.
  • Developed an effective system for tracking employee performance metrics such as attendance, customer satisfaction, sales targets.
  • Implemented new technologies and techniques into training programs in order to maximize efficiency and effectiveness of instruction delivery.
  • Maintained accurate records of all completed training sessions including attendance sheets, course evaluations, certificates issued.
  • Provided ongoing coaching support for employees during their transition period from initial hire through full-time employment status.

Restaraunt General Manager

Burger King
Colorado Springs, CO
01.2010 - 02.2019
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Maintained accurate inventories of food, supplies and equipment.
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Established cash control systems for register transactions.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Kept up-to-date records of employee performance reviews.
  • Provided direction, guidance and motivation to team members.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.

Assistant Manager

Burger King
Colorado Springs, CO
12.2006 - 12.2009
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Team Member

Burger King
Colorado Springs, CO
08.2005 - 11.2006
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Upheld high standards of productivity and quality in operations.

Education

Certrified Medical Assistant - Medical

Remington College
Colorado Springs
05-2009

High School Diploma -

Bob Jones High School
Madison Al
05-2004

Skills

  • Leadership skills
  • Sales management
  • Budgeting skills
  • Operational improvement
  • Staffing oversight
  • Training development
  • Sales plan implementation
  • Sales analytics
  • Team motivation
  • Sales operations
  • Communication Skills
  • Time management abilities
  • Multi-unit management

Timeline

Distict Manager

Burger King
09.2022 - 09.2024

Restaurant Training Manager

Burger King
03.2019 - 08.2022

Restaraunt General Manager

Burger King
01.2010 - 02.2019

Assistant Manager

Burger King
12.2006 - 12.2009

Team Member

Burger King
08.2005 - 11.2006

Certrified Medical Assistant - Medical

Remington College

High School Diploma -

Bob Jones High School

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