Summary
Overview
Work History
Education
Skills
Timeline
Barista

AMANDA HUDGENS

Waldo,AR

Summary

Eager to secure entry-level job positions. Seeking to obtain & maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated & hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive with 10+ years of managerial experience and team leadership. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious and has a proven track record of creating successful operations, managing staff and increasing profits. Extensive experience in design, ordering supplies and creating innovative solutions to challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Dynamically professional with success in executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

The Ole Feed House
12.1996 - 10.2007
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.

Medical Records Billing & Coding Clerk

Magnolia Hospital
06.2000 - 12.2002
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Monitored customer accounts to identify and rectify billing issues.
  • Worked with multiple departments to check proper billing information.
  • Processed and verified invoices to secure accuracy of billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Developed and maintained billing procedures to make timely payments.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Audited and corrected billing and posting documents for accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Reconciled accounts receivable to general ledger.
  • Processed vendor and supplier payments on weekly basis.
  • Created improved filing system to maintain secure client data.
  • Verified accuracy of accounts payable payments, resulting in reduction of payment errors.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Verified accuracy of patient information in medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Tracked and monitored requests for medical records release.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Sorted and distributed incoming and outgoing medical records.
  • Assisted in preparation of medical reports for external parties.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Processed and tracked requests for medical records from external organizations.
  • Researched and resolved medical record discrepancies.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Generated and maintained statistical data related to medical records.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Identified new methods to optimize medical records management.

Education

BBA - Accounting And Business Management

Strayer University
Washington, DC
12.2025

Skills

  • Operations Management
  • Schedule Coordination
  • Menu Development
  • Staff Management
  • Customer Engagement
  • Recruitment
  • Customer Loyalty
  • Supply Chain Management
  • Trained in Performance and Wage Reviews
  • Pre-Shift Walk-Through
  • Point of Sale (POS) System Operation
  • Regulatory Compliance
  • Order Delivery Practices
  • Complaint Resolution
  • Conflict Resolution Techniques
  • Supervisory Skills
  • Kitchen Equipment Operation and Maintenance
  • Food Plating and Presentation
  • Performance Improvement
  • Shift Management
  • Business Operations Expertise
  • Resource Allocation
  • Customer-Oriented
  • Recipes and Menu Planning
  • Inventory Control and Record Keeping
  • Adaptable
  • Staff Scheduling
  • Organization and Prioritization
  • Food Service Background
  • Passion for Customer Satisfaction
  • Event Planning
  • Catering Coordination
  • Table Management
  • Vendor Relations
  • Time Management
  • Staff Training
  • Promotions Planning
  • Quality Assurance
  • Reservation Handling
  • Menu Pricing
  • Marketing Strategies
  • Interpersonal Skills
  • Sales Techniques
  • Team Management
  • Customer Service
  • Wine Knowledge
  • Performance Evaluation
  • Effective Communication
  • Problem Solving
  • Financial Management
  • Organizational Skills
  • Employee Retention
  • Inventory Control
  • Leadership Abilities
  • Conflict Resolution
  • Decision Making
  • Kitchen Staff Coordination
  • Expense Tracking
  • Relationship Building
  • Event Coordination
  • Payroll Administration
  • Money Handling
  • Strategic Planning
  • Employee Supervision
  • Quality Control
  • Staff Supervision
  • Staffing and Sales Reporting
  • Cost Estimation
  • Calendar and Scheduling Software
  • Liquor Law Compliance
  • Menu Pricing and Writing
  • Recruitment and Hiring
  • Safe Food Handling
  • Critical Thinking
  • Portion Control
  • Investigating Complaints
  • Sales and Marketing
  • Customer Retention
  • G Suite
  • Work Planning and Prioritization
  • Managing Reservations and Large Parties
  • Building Maintenance
  • Reliable and Responsible
  • Inventory Management
  • Monitoring Food Preparation
  • Managing Deliveries
  • Supply Ordering and Management
  • Sales Promotion
  • Database Interface and Query Software
  • ServSafe Food Manager
  • ServeSafe Manager
  • Health Code Compliance
  • Sanitation
  • Scheduling Staff
  • POS Terminal Operation
  • Labor and Overhead Cost Estimation
  • Facilities Planning
  • Fire Safety Regulations
  • Equipment Maintenance and Repairs
  • Employee Performance Evaluations

Timeline

Medical Records Billing & Coding Clerk

Magnolia Hospital
06.2000 - 12.2002

Restaurant Manager

The Ole Feed House
12.1996 - 10.2007

BBA - Accounting And Business Management

Strayer University

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AMANDA HUDGENS