Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Hudson

New London,MO

Summary

Dynamic Patient Account Representative with extensive experience at Hannibal Regional Healthcare System Inc. Skilled in insurance verification and medical billing, I excel in fostering teamwork and enhancing operational efficiency. Known for strong empathy and decision-making abilities, I effectively resolve billing issues while promoting a positive work environment.

Overview

12
12
years of professional experience

Work History

Patient Account Representative

Hannibal Regional Healthcare System Inc
09.2023 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Electronically submitted bills according to compliance guidelines.

Medical Secretary

Hannibal Regional Healthcare System Inc
12.2020 - 09.2023
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.

Program Assistant

Ruth Jenson Villiage
01.2015 - 01.2021
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of programs and associated activities.
  • Prepared clearly written and formatted documents and reports.

Front Desk Staff Member

Twin Pike Family YMCA
04.2013 - 02.2015
  • Increased customer loyalty by addressing concerns promptly and professionally.
  • Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Participated in regular training sessions to hone skills and stay current on best practices within the YMCA organization.
  • Assisted in maintaining a clean and safe facility by performing routine maintenance tasks as needed.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
05-2024

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Medical Billing Understanding
  • Follow-up skills
  • Strong empathy
  • Medical terminology knowledge

Languages

English
Native or Bilingual

Timeline

Patient Account Representative

Hannibal Regional Healthcare System Inc
09.2023 - Current

Medical Secretary

Hannibal Regional Healthcare System Inc
12.2020 - 09.2023

Program Assistant

Ruth Jenson Villiage
01.2015 - 01.2021

Front Desk Staff Member

Twin Pike Family YMCA
04.2013 - 02.2015

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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Amanda Hudson