Amanda Huff
Saint Clair,MO
Summary
Dynamic leader with a proven track record at Ulta Beauty, excelling in operations management and team building. Skilled in transforming challenges into solutions, enhancing team performance, and driving significant business growth. Demonstrates exceptional problem resolution abilities and a commitment to operational excellence, contributing to a positive and productive work environment.
Overview
19
19
years of professional experience
Work History
General Manager
Ulta Beauty
11.2022 - Current
- Assist in recruiting, hiring and training of team members to maintain high productivity and performance metrics.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Maximize operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Organized and detail-oriented with a strong work ethic.
Experience Manager
Ulta Beauty
02.2022 - 11.2022
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Drove year-over-year business growth while managing payroll, driving sales, and maintaining operational excellence.
- Assisted in hiring and building diverse team of talent.
Operations Manager
Ulta Beauty
01.2021 - 02.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Championed safety protocols to maintain secure working environment, reducing workplace accidents.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Specialty Beauty Advisor - Clinique
Ulta Beauty
07.2015 - 01.2021
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Helped customers feel relaxed and comfortable through conversation developing professional relationships
Beauty Advisor
Ulta Beauty
09.2013 - 07.2015
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Electronic Health Record Support Specialist
Patients First Health Care
03.2011 - 09.2013
- Improved EHR system functionality by providing comprehensive support and troubleshooting for end users.
- Maintained open channels of communication between end users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.
- Provided coaching and mentoring to employees, general practice physicians, specialists, and patients.
- Facilitated virtual, in-person and blended learning sessions.
- Continually refined training methodologies based on evolving user needs, ensuring consistently high levels of satisfaction and efficacy among learners.
Medical Receptionist
Patients First Health Care
06.2005 - 03.2011
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
High School Diploma -
St. Clair High School
St. Clair, MOPsychology
University of Missouri Science And Technology
Rolla, MOSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Accomplishments
2017 Clinique Star to New York
Timeline
General Manager
Ulta Beauty
11.2022 - Current
Experience Manager
Ulta Beauty
02.2022 - 11.2022
Operations Manager
Ulta Beauty
01.2021 - 02.2022
Specialty Beauty Advisor - Clinique
Ulta Beauty
07.2015 - 01.2021
Beauty Advisor
Ulta Beauty
09.2013 - 07.2015
Electronic Health Record Support Specialist
Patients First Health Care
03.2011 - 09.2013
Medical Receptionist
Patients First Health Care
06.2005 - 03.2011
High School Diploma -
St. Clair High School
Psychology
University of Missouri Science And Technology