Amanda Huffman

Genisys Credit Union

01.2007 - 01.2020

Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Contributed to branch sales goals by effectively cross-selling credit union products and services.
Processed account transactions accurately, ensuring proper documentation and timely processing.
Assisted members with account management, including updating personal information and setting up automated payments.
Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Handled complaints with prompt, courteous service to uphold professional reputation.
Responded to customer calls and emails to answer questions about products and services.
Opened customer accounts and provided deposit and withdrawal receipts.
Verified customer identification and documentation for compliant transactions.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed up with customers about resolved issues to maintain high standards of customer service.