Amanda Hughes
Medford,OK
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
12
12
years of professional experience
Work History
Office Manager
Little B's Two LLC
06.2020 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, shop supplies, stock parts ordering necessary items proactively to prevent stock shortages.
- Maintained payroll information by calculating, collecting, and entering data.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Truck Dispatcher
American Tow and Recovery LLC
11.2018 - 05.2019
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
- Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Motorclothes Associate/Retail Assistant Manager
Fort Thunder Harley-davidson
08.2017 - 10.2018
- Built strong relationships with customers through active listening, understanding their needs, and recommending appropriate motorclothes solutions.
- Cultivated a positive work atmosphere among colleagues through open communication and teamwork efforts for smoother operations.
- Contributed to inventory management by conducting accurate stock counts and updating the system accordingly.
- Assisted with maintaining store safety standards by conducting regular checks of fixtures, equipment, and emergency exits for any hazards or issues.
- Assisted with seasonal resets of merchandise layout according to corporate guidelines, creating a fresh shopping space for customers.
- Supported store management by assisting with administrative tasks such as scheduling, reporting, and employee training.
- Ensured accurate pricing of merchandise through consistent price tag verification and timely updates during promotions or markdowns.
- Efficiently processed customer transactions, resulting in shorter wait times and increased customer satisfaction.
- Spearheaded the creation of eye-catching window displays that attracted potential customers into the store.
- Actively participated in product training sessions to stay updated on the latest motorclothes trends and technologies, enhancing sales expertise.
- Increased store sales by effectively upselling products and recommending complementary items to customers.
Tow Truck Dispatcher/CSR/DMV Title Clerk
Copart Auto Auctions
04.2012 - 07.2017
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Cross-trained and provided backup support for organizational leadership.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
- Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
Education
High School Diploma -
Mid Del Christian School
Del City, OK05.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Clerical Support
- Account Reconciliation
- Mail handling
- Inventory Control
- Staff Management
- Workflow Optimization
- Financial Reporting
- Expense Reporting
- Financial Accounting
- Report Writing
- Computer Skills
- MS Office
- Accounts Payable
- Vendor invoice processing
- Bill payment
- Statement Review
- Payment posting
- Bank Deposits
- Collections
- Accounts Receivable
Timeline
Office Manager
Little B's Two LLC
06.2020 - Current
Truck Dispatcher
American Tow and Recovery LLC
11.2018 - 05.2019
Motorclothes Associate/Retail Assistant Manager
Fort Thunder Harley-davidson
08.2017 - 10.2018
Tow Truck Dispatcher/CSR/DMV Title Clerk
Copart Auto Auctions
04.2012 - 07.2017
High School Diploma -
Mid Del Christian School
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