Amanda Hughes
Elkridge,MD
Summary
Dedicated Power Generation Service Advisor with about a year of experience in providing exceptional customer support and technical expertise in the power generation industry. Proven ability to assess customer needs, develop tailored service solutions, and enhance client satisfaction. Strong background in troubleshooting, maintenance, and repair of generators and associated systems. Excellent communication and interpersonal skills, adept at fostering long-term relationships with clients and coordinating with technical teams to ensure optimal service delivery. Committed to driving operational efficiency and supporting sustainable energy solutions.
Overview
20
20
years of professional experience
Work History
Construction Crew Leader
Hughes Aluminum
Eldersburg, MD
10.2004 - Current
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Provided industry insight to coworkers to assist work completion.
- Organized and maintained tools and equipment to enhance work efficiency.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Set up Window Installation and Metal Brake equipment to maintain worksite efficiency.
- Measured and marked openings and distances to prepare sites for Window Installations work.
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Coordinated project management, commissioning and technical support for Window installations.
Electric Power Generation Service Advisor
Carter Machinery
Elkridge , Maryland
01.2024 - 01.2025
- Prepared invoices for services rendered and collected payments from customers.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Updated databases with new and modified customer data.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Participated in ongoing training activities related to automotive technology advancements.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Developed preventive maintenance procedures and schedules.
- Responded quickly to emergency calls from clients needing immediate assistance.
Electric Power Generation Service Advisor
Carter Machinery
Elkridge, MD
01.2024 - 01.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Ensured that all customer inquiries were handled promptly and accurately.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained records of customer interactions and transactions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Performed administrative duties such as filing documents, processing invoices.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
Senior Operator/Mechanical Technician
WR Grace and Company
Curtis Bay, MD
02.2021 - 01.2024
- Observed safe work practices and conducted safety inspections to reduce workplace accidents.
- Repaired workplace equipment when needed and inspected it for damage after every shift.
- Led talented team of operators and provided constructive feedback, which boosted overall efficiency and employee morale.
- Prepared machines to begin production cycles and properly adjusted settings.
- Performed troubleshooting techniques and testing procedures to keep machines working optimally.
- Set up machines at start of shift, checking for mechanical issues and potential malfunctions.
- Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
- Maintained tools by cleaning before and after each shift.
- Created and maintained daily activity logs to track ongoing operational performance.
- Received and processed written and verbal instructions, prints and work orders.
- Put completed products into packages and moved to staging locations.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Removed and replaced tools and dyes to complete various tasks.
- Monitored performance of process equipment to ensure optimal operation and efficiency.
- Performed routine maintenance on production machinery, such as lubrication, cleaning, and filter changes.
- Assisted in troubleshooting equipment malfunctions by identifying root causes of problems.
- Performed preventative maintenance tasks to minimize downtime and improve operational efficiency.
- Conducted inspections of process equipment prior to use to ensure proper functioning.
- Interpreted work instructions from supervisors to complete assigned tasks efficiently.
- Evaluated existing systems and processes regularly for potential improvements or modifications.
- Investigated incidents involving process equipment failure or malfunctioning components.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Handled various mechanical and technical machinery during manufacturing process.
- Assessed and corrected jams in equipment.
Education
High School Diploma -
South Carroll High School
Sykesville, MD06.1999
Some College (No Degree) - Rural Sociology
Mount St Mary's University
Emmitsburg, MDSkills
- Organizational skills
- Time management
- Team building
- Team supervision
- Experience in leadership
- Troubleshooting
- Communication
- Conflict resolution
- Excellent problem-solver
- Scheduling and calendar management
- Database entry
- Team collaboration
- Billing and invoicing
- Quality checks
- Process monitoring
- Issue identification and resolution
- Experience adjusting machine parts
- Safety Protocols
- Equipment operation
- Quality assurance standards
- Equipment assembly
- Experience operating complex machinery
- Friendly, positive attitude
- Critical thinking
- Problem resolution
- Equipment Repair
- Machinery maintenance
- Verbal and Written Communication
- Heavy lifting
- Safety Compliance
- Tool operation
- Equipment maintenance
- Hand-eye coordination
- Problem solving
- PPE use
- Microsoft office and outlook proficiency
- MS word, excel, and outlook
- Workflow optimization
- Calendar management
- Task delegation
- Scheduling software proficiency
- Deadline management
- Scheduling software
- Spreadsheet management
- Correspondence Handling
- Process improvement
- Business administration
- Continuous improvement
- Email management
- Excel spreadsheets
- Active listening
- Database maintenance
References
References available upon request.
Timeline
Electric Power Generation Service Advisor
Carter Machinery
01.2024 - 01.2025
Electric Power Generation Service Advisor
Carter Machinery
01.2024 - 01.2025
Senior Operator/Mechanical Technician
WR Grace and Company
02.2021 - 01.2024
Construction Crew Leader
Hughes Aluminum
10.2004 - Current
High School Diploma -
South Carroll High School
Some College (No Degree) - Rural Sociology
Mount St Mary's University
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