Amanda Hulmes
Saint Paul,MN
Summary
To seek full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and customer service skills.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant (Mass Hiring)
Department Of Homeland Security, CBP
06.2023 - 12.2023
- Case Manager for 500+ Customs and Border Protection applicants.
- Provide customer service by responding to applicant inquiries regarding their background investigation and pre-employment processes.
- Review applicants' electronic questionnaire packets to determine if they meet the standards for employment as determined by Customs and Border Protection
- Review applicant's electronic questionnaire packets for completeness and accuracy and action them accordingly.
- Communicate with other departments involved in the pre-employment process to assist with case management and to further provide assistance to applicants.
Server
The Bulldog Lowertown
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assist team members to ensure a high quality level of service for all guests.
Secretary II
TeleSolv Consulting
08.2022 - 06.2023
- Perform a variety of HR functions by applying rules and procedures for the pre-employment process to support the staffing program of the client.
- Review pre-employment documentation, checking for completeness and to the standards set by Customs and Border Protection.
- Review pre-employment documentation, including immigration documentation, to confirm applicants are eligible for hire in the U.S. according to the rules set forth by the Office of Personnel Management and Customs and Border Protection.
- Use government supported databases to obtain information, update applicant progress, and other data entry functions to support the hiring process.
- Provide customer service by responding to inquiries concerning HR procedures, requirements, and account support via telephone and email.
- Maintain strict confidentiality of the client and TeleSolv Consulting.
Server
Tamarack Taproom
03.2022 - 05.2023
- Use my knowledge of the beverage and food menu to assist guests with the ordering process, based on their preferences.
- Provide friendly and timely service, always putting the needs of the guests first.
- Handling guest complaints with professionalism, always striving to find a solution that will go above and beyond what the guest would expect.
- Follow state law and procedure for alcohol consumption by validating the age of the guest by checking documentation, observing the guest for signs of intoxication, and following procedure to ensure the safety of the guest and the public if intoxication occurs.
- Assist coworkers to ensure that all guests have a great experience while also supporting a teamwork environment.
Inver Grove Brewing Company
Supervisor/Server
09.2019 - 01.2022
- Managed a staff of 20 during high volume times, assisting in multiple roles to provide relief to the staff and ensure all guests have a positive experience.
- Provided training to new servers, including overview of HR rules and procedures.
- Provide direct communication with the managers and owners to address any staffing issues.
- Served food and beverages to guests, keeping a keen eye on detail to visual and verbal cues to provide excellent service.
- Fostered relationships with guests to make them feel welcome, encouraging repeat business.
- Attended guest requests, followed-up with personal table touches and handled problem resolution to ensure customer satisfaction.
Guest Care Coordinator
Fusion 3 Salon
08.2018 - 07.2019
- Handling of daily business operations including finalizing service/retail transactions, opening and closing of registers, and running reports and other daily tasks to track finances and productivity of the salon.
- Trained new employees on the duties of the job, the rules and responsibilities according to the company''s HR policies and procedures, as well as guiding new employees to develop strong customer support skills.
- Responsible for the overall flow of the salon by monitoring time management of staff and anticipating issues that might arise to find solutions before they happen.
- Managing operations directly involved with guests and guest-retention by assisting with appointment maintenance, providing excellent guest service, and follow up to ensure customer satisfaction.
- Assist team members with various duties such as ordering supplies, performing cleaning tasks, and problem solving.
Manager
SacYard Community Taphouse
11.2016 - 07.2018
- Recruited a pool of applicants by developing and presenting open job availability and job descriptions using social media and employment websites.
- Performed extensive resume review by selecting candidates for interviews based on their presented work history and skills that would be of value to the job they were applying for.
- Performed interviews with applicants and developed a high performing staff based on their previous experience and morale they would bring to the team.
- Verify all new hires documentation to verify employment eligibilities to include citizenship status, former employers and transcript and age verification according to rules and regulations of the U.S. Government and the State of California.
- Responsible for integrating employees into the company by completing required legal and human resource documents according to the laws in the state of California, including selected payroll enrollment, scheduling, 401k and medical benefits enrollment, as well as orientation training.
- Created weekly employee schedules and adjusted as necessary to provide great customer service while maintaining labor costs.
- Responsible for continually analyzing the overall flow of service and adjusting procedures to ensure the highest quality of service for our guests.
Human Resources Assistand (Individual Hiring)
Department of Homeland Security, CBP
Bloominton , MN
12.2023 - Current
- Initiate appropriate electronic questionnaire packet to applicant based on the needs of the individual's background investigation.
- Provide customer service for all applicants starting with initiating their electronic questionnaire packet through the time their investigation has completed.
- Request documents, review for completeness, and send to appropriate office to determine if the applicant is qualified for reciprocity.
- Request security documents, based on the level of security clearance the applicant needs to fulfill current background investigation.
- Responsible for tracking and reviewing all electronic questionnaire packets for Customs and Border Protection Contractors for Deloitte in Washington as well as for HRM offices in Indianapolis and Bloomington.
- Update and track progress of all individual hiring cases, using various HR systems, including personal tracking of all Contractors currently engaged in the pre-employment process.
- Provide problem resolution to applicants experiencing obstacles to completing their electronic questionnaire packet or other tasks required for the investigation.
- Review applicants' electronic questionnaire packets to determine if they meet the standards for employment as determined by Customs and Border Protection. Further, review electronic questionnaire packets for completeness and accuracy and action them accordingly.
Education
Bachelor of Science - Corrections
Minnesota State University - Mankato
Mankato, MN05.2006
Bachelor of Science - Alcohol And Drug Counseling
Minnesota State University - Mankato
Mankato, MN05.2006
Skills
- Team Leadership and Partnership
- Customer Service
- Attention to Detail
- Problem Solving, Time Management & Organization
- Communication
- Recruitment
- Employee Performance Management
- Enforce Personnel Policies
Timeline
Human Resources Assistand (Individual Hiring)
Department of Homeland Security, CBP
12.2023 - Current
Human Resources Assistant (Mass Hiring)
Department Of Homeland Security, CBP
06.2023 - 12.2023
Server
The Bulldog Lowertown
05.2023 - Current
Secretary II
TeleSolv Consulting
08.2022 - 06.2023
Server
Tamarack Taproom
03.2022 - 05.2023
Inver Grove Brewing Company
Supervisor/Server
09.2019 - 01.2022
Guest Care Coordinator
Fusion 3 Salon
08.2018 - 07.2019
Manager
SacYard Community Taphouse
11.2016 - 07.2018
Bachelor of Science - Corrections
Minnesota State University - Mankato
Bachelor of Science - Alcohol And Drug Counseling
Minnesota State University - Mankato
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