Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Finck Supported Living Services
05.2021 - 08.2024
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Assisted disabled clients to support independence and well-being.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Transported clients to medical and dental appointments to provide support.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Caregiver
Phoenix Home Care & Hospice
09.2020 - 04.2021
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assisted patients with self-administered medications.
Transported individuals to events and activities, medical appointments, and shopping trips.
Forensic Rehabilitation Specialist
Fulton State Hospital
10.2019 - 03.2020
Conducted thorough room searches as needed to identify contraband or potential hazards within the facility.
Assisted in the de-escalation of tense situations with effective communication and conflict resolution techniques.
Documented daily progress notes, detailing patient behavior, intervention outcomes, and any relevant observations.
Managed challenging situations involving aggressive or uncooperative patients through verbal de-escalation techniques or physical restraint when necessary while maintaining patient dignity.
Provided structured therapeutic activities for patients, supporting their mental health recovery process.
Hotel Front Desk Clerk
Baymont Inn & Suit Hotel
09.2018 - 04.2019
Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Handled financial transactions accurately, ensuring proper billing and payment processing.
Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Cashier
Break Time
10.2017 - 06.2018
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Pick-A-Dilly
04.2016 - 09.2017
Greeted customers entering store and responded promptly to customer needs.
Stocked, tagged and displayed merchandise as required.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
Cashier
Westland Travel Center
04.2014 - 09.2014
Greeted customers entering store and responded promptly to customer needs.
Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
Managed drink station and kept coffee full and hot.
Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
Education
GED -
North Callaway
Kingdom City, MO
05-2015
Skills
Time management
First aid and safety
Behavior redirection
Client support
Respectful and compassionate
Elderly care
Problem-solving
Customer service
Timeline
Direct Support Professional
Finck Supported Living Services
05.2021 - 08.2024
Caregiver
Phoenix Home Care & Hospice
09.2020 - 04.2021
Forensic Rehabilitation Specialist
Fulton State Hospital
10.2019 - 03.2020
Hotel Front Desk Clerk
Baymont Inn & Suit Hotel
09.2018 - 04.2019
Cashier
Break Time
10.2017 - 06.2018
Cashier
Pick-A-Dilly
04.2016 - 09.2017
Cashier
Westland Travel Center
04.2014 - 09.2014
GED -
North Callaway
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