Amanda Hustad
Summary
Health Care account executive seeks new opportunity.
Professional with experience in provider relations and strong track record of optimizing communication between healthcare providers and organizations. Skilled in conflict resolution, contract knowledge, and relationship management. Focused on team collaboration and achieving results, adapting to changing needs, and ensuring seamless coordination.
Knowledgeable Provider Relations Advocate with background in provider relations. Expertise in building and maintaining relationships with healthcare providers, ensuring smooth communication and collaboration.
Overview
17
17
years of professional experience
Work History
Provider Relations Coordinator
United Healthcare
12.2017 - Current
- Streamlined communication between healthcare providers and the organization, resulting in improved collaboration and efficiency.
- Answered provider inquiries via email, telephone and written correspondence.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Organized educational events for healthcare providers to promote best practices and strengthen partnerships.
Account Executive
Avery Home health
08.2016 - 12.2017
- Responsibilities include marketing and selling home health services to physicians, nurses, social workers, case managers, and facility administrators
- Educate referral sources on appropriate home health for patients for Medicare and Medicaid guidelines
- Developed and implement a weekly call plan
- Day to day communication with clinical staff to ensure high patient satisfaction
- Ensure adherence and compliance to established productivity targets for record/billing review
- Analyze physician referring habits and plan sales calls accordingly
- Properly documenting inventory and expense reports to remain compliance with company regulations
- Scheduling and conducting lunch and learn programs
- Averaging 12-15 calls per day exceeding expectations by 1 to 2 calls per day, and averaging 3-4 facility activities per week
- Expanded territory increase by 30% in 9 months
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Health Care Information Specialist
William Beaumont Medical Center
06.2012 - 06.2016
- Plan and direct unit operations for healthcare information and claims within medical records and billing
- Investigated and resolved member complaints regarding providers to maintain member and provider satisfaction
- Educate and train all physicians and clinical staff for documentation standards and policies
- Developed and implemented plans for formal and informal physician, nursing, and other clinical staff
- Identify strategies for changing work process to facilitate complete, accurate clinical documentation
- Ensure adherence and compliance to established productivity targets for record/claim review
- Conducted presentations to physicians and clinical staff regarding proper documentation and system usage
- Led the team training for new and improved approach to hybrid system for clinical documentation
- Audited programs and techniques to improve data quality business practices and billing
- Prepare reports and provided metrics and other information to leadership and upper management
- Co-chaired Health Plan Credentialing Committee
- 2014 – Recognized with the Commander's Award for Joint Commission leadership
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
Medical Supply Sales Account Manager
Universal Companies
01.2008 - 01.2010
- Sold medical spa equipment
- Established policy, program planning and execution, managing, supervising, and coordinating marketing
- Provided technical guidance for phases of logistics management operations
- Recommended and implemented policies and systems for program management, movement control, and supply movement both internationally and within the continental US
- Served as a formal leader; mentor peers, subordinates, and superiors on processing operations and maintenance
- 2010 – Star Sales Excellence Award
- 2010 – Represented company at the Las Vegas Convention Center iSpa
- 2009 – Achieved 18% market increase for Corrective Skin Care line
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales revenue by identifying and pursuing new business opportunities.
Education
MBA - Healthcare Management
King University
Bristol, TN05-2013
B.B.A. - Business Management
Virginia Intermont
Bristol, VA05-2010
Skills
- Provider network management
- Health Care Information Administration
- Claims Reimbursement
- Quality Assurance
- Policy interpretation
- On-site visits
- Multitasking Abilities
- Strategic planning
- Healthcare industry
- Health plan operations
- Strategic business relationships
Timeline
Provider Relations Coordinator
United Healthcare
12.2017 - Current
Account Executive
Avery Home health
08.2016 - 12.2017
Health Care Information Specialist
William Beaumont Medical Center
06.2012 - 06.2016
Medical Supply Sales Account Manager
Universal Companies
01.2008 - 01.2010
MBA - Healthcare Management
King University
B.B.A. - Business Management
Virginia Intermont