AMANDA IASIMONE
PROVIDENCE
Summary
Dynamic leader with proven expertise in team management and retail operations management, honed at companies like Dunkin. Excelled in staff training, development, and motivation, significantly enhancing customer satisfaction and team efficiency. Skilled in inventory control and adept at leveraging team strengths to achieve operational excellence. Achievements include boosting employee morale and implementing strategic initiatives that improved overall business performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Dunkin
07.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
CSR Supervisor
Packaging Grafics
09.2013 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
- Contributed to higher employee retention rates through effective motivation and recognition strategies.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Leveraged data analytics tools to identify trends and patterns in customer interactions, informing strategic decision-making processes within the company.
- Conducted regular performance reviews for continuous improvement of CSR team members.
- Collaborated with other departments on projects aiming at improving overall business performance through enhanced customer service experiences.
- Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
- Facilitated regular training sessions for the CSR team, ensuring their skills remained current and relevant in the industry.
Assistant Manager
Walgreen's Pharmacy
06.2005 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Hope High School
Providence, RI06-2001
Skills
- Team management
- Staff training and development
- Team motivation
- Inventory control and record keeping
- Retail operations
- Call center operations
- Shift management
- Retail operations management
- Multitasking and organization
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Restaurant Manager
Dunkin
07.2020 - Current
CSR Supervisor
Packaging Grafics
09.2013 - 10.2019
Assistant Manager
Walgreen's Pharmacy
06.2005 - 01.2013
High School Diploma -
Hope High School