Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Idrizi

Shreveport,LA

Summary

Accomplished Manager at School Aids, adept in staff training and development, and excelling in customer relations. Spearheaded initiatives that significantly enhanced team performance and service quality. Proven track record in money handling and fostering a positive work environment, demonstrating both hard and soft skills essential for leadership roles.

Overview

10
10
years of professional experience

Work History

Assistant Mangaer

Hot Topic
09.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Barista

Boba Express
10.2021 - 02.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Sales Associate

Game X Change
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Manager

School Aids
04.2015 - 09.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Private Nanny

Valerie Collom
05.2014 - 04.2015
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

Education

No Degree - Criminal Justice

Bossier Community College
Bossier City, LA

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Employee Scheduling
  • Recruiting and interviewing

Timeline

Barista

Boba Express
10.2021 - 02.2022

Sales Associate

Game X Change
10.2021 - 01.2022

Assistant Mangaer

Hot Topic
09.2021 - Current

Manager

School Aids
04.2015 - 09.2021

Private Nanny

Valerie Collom
05.2014 - 04.2015

No Degree - Criminal Justice

Bossier Community College

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Amanda Idrizi