Amanda Igna
Gibraltar,MI
Summary
Dynamic and customer-focused bartender with with a passion for delivering exceptional customer service and creating memorable experiences. Proven ability to thrive in fast-paced environments while maintaining professionalism and attention to detail. Skilled in mixology, cocktail preparation, and bar operations management. Strong communicator with a friendly and outgoing personality, adept at building rapport with customers and team members alike. Seeking to leverage expertise and passion for mixology to contribute to a vibrant and customer-centric environment.
Overview
15
15
years of professional experience
Work History
Bartender - Beer Hall; Comerica Park
Delaware North Sports Service
02.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Wings Team Member
Red Bull
12.2012 - 10.2013
- Drive product trial, introduce existing Red Bull users to new consumption occasions offer a memorable interaction that will drive brand loyalty. Wings Team Members are the face of the Red Bull brand.
- Product and Brand expert: deliver functionality message and a sampling key chain with every consumer interaction
- Understand the mental and physical benefits of the product and tailor them for each consumer
- Be knowledgeable and comfortable with overcoming objections with the consumer and answering questions
- Develop and maintain a working knowledge of Red Bull properties, events and athletes
- Must be willing to learn and take part in all aspects of the Red Bull business (such as marketing & sales)
- Proactively provide ideas, contacts, and suggestions for sampling on an on-going basis.
95.5 Mojo in The Morning - Intern
Clear Channel
10.2011 - 05.2013
- Production help, setting up the studio for broadcasts with scripts for advertisements and endorsements; supplying the radio host with reading and research material; and recording specified segments for future use.
- Preparing and distributing mail, communicating with advertisers and listeners through e-mail, filing membership information and filling out contest-winner forms.
- Help develop segments. Brainstorm new ideas, write and execute the material on air to support the producer and host.
- Support promotional duties involving writing and editing press releases and using social media to connect with listeners and promote contests. Represent the station in a lively, positive manner.
- Administrative duties. Answering phones, preparing and distributing mail, communicating with advertisers and listeners through e-mail, filing membership information and filling out contest-winner forms. Maintain concert and appearance dates, creating station literature and coordinating station giveaways,
Bartender Lead
Ruby Tuesday
03.2009 - 01.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Arts - Communications
Schoolcraft College
Livonia, MI08.2023
Skills
- Creativity and Innovation
- Strong Work Ethic
- Goal Setting and Achievement
- Technical Aptitude
- Attention to detail
- Teamwork and collaboration
- Customer Engagement
- Instagram, Facebook, TikTok, Pinterest
- Beverage Preparation
- Food Service
- Engaging personality
Timeline
Bartender - Beer Hall; Comerica Park
Delaware North Sports Service
02.2024 - Current
Wings Team Member
Red Bull
12.2012 - 10.2013
95.5 Mojo in The Morning - Intern
Clear Channel
10.2011 - 05.2013
Bartender Lead
Ruby Tuesday
03.2009 - 01.2013
Associate of Arts - Communications
Schoolcraft College