Amanda Igna
Gibraltar,MI
Summary
Dynamic and customer-focused bartender with with a passion for delivering exceptional customer service and creating memorable experiences. Proven ability to thrive in fast-paced environments while maintaining professionalism and attention to detail. Skilled in mixology, cocktail preparation, and bar operations management. Strong communicator with a friendly and outgoing personality, adept at building rapport with customers and team members alike. Seeking to leverage expertise and passion for mixology to contribute to a vibrant and customer-centric environment
Overview
15
15
years of professional experience
Work History
Bartender
Captain Jims (CJ's)
05.2024 - Current
- Served high customer volumes during special events, days, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender - Beer Hall/Den; Comerica Park
Delaware North Sports Service
02.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Wings Team Member
Red Bull
12.2012 - 10.2013
- Drive product trial, introduce existing Red Bull users to new consumption occasions offer a memorable interaction that will drive brand loyalty. Wings Team Members are the face of the Red Bull brand.
- Product and Brand expert: deliver functionality message and a sampling key chain with every consumer interaction
- Understand the mental and physical benefits of the product and tailor them for each consumer
- Be knowledgeable and comfortable with overcoming objections with the consumer and answering questions
- Develop and maintain a working knowledge of Red Bull properties, events and athletes
- Must be willing to learn and take part in all aspects of the Red Bull business (such as marketing & sales)
- Proactively provide ideas, contacts, and suggestions for sampling on an on-going basis.
95.5 Mojo in The Morning - Intern
Clear Channel
10.2011 - 05.2013
- Production help, setting up the studio for broadcasts with scripts for advertisements and endorsements; supplying the radio host with reading and research material; and recording specified segments for future use.
- Preparing and distributing mail, communicating with advertisers and listeners through e-mail, filing membership information and filling out contest-winner forms.
- Help develop segments. Brainstorm new ideas, write and execute the material on air to support the producer and host.
- Support promotional duties involving writing and editing press releases and using social media to connect with listeners and promote contests. Represent the station in a lively, positive manner.
- Administrative duties. Answering phones, preparing and distributing mail, communicating with advertisers and listeners through e-mail, filing membership information and filling out contest-winner forms. Maintain concert and appearance dates, creating station literature and coordinating station giveaways,
Bartender Lead
Ruby Tuesday
03.2009 - 01.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Arts - Communications
Schoolcraft College
Livonia, MI08.2023
Skills
Creativity and Innovation
Strong Work Ethic
Goal Setting and Achievement
Technical Aptitude
Attention to detail
Teamwork and collaboration
Customer Engagement
Instagram, Facebook, TikTok, Pinterest
Beverage Preparation
Food Service
Engaging personality
Timeline
Bartender
Captain Jims (CJ's)
05.2024 - Current
Bartender - Beer Hall/Den; Comerica Park
Delaware North Sports Service
02.2024 - Current
Wings Team Member
Red Bull
12.2012 - 10.2013
95.5 Mojo in The Morning - Intern
Clear Channel
10.2011 - 05.2013
Bartender Lead
Ruby Tuesday
03.2009 - 01.2013
Associate of Arts - Communications
Schoolcraft College