Amanda Im
Elk Grove,CA
Summary
Dedicated professional with background in fast-paced dining establishments. Possess strong leadership skills, ability to manage multiple teams and handle high-pressure situations with ease. Known for enhancing customer service strategies, improving staff performance, and boosting restaurant operational efficiency. Prized for problem-solving abilities, solid communication skills, and commitment to exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Server/Assistant Manager
Kinjo Handroll Bar
Sacramento, CA
01.2023 - Current
- Assisted in supervising daily operations, ensuring high standards of service and efficiency.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Ordered supplies from approved vendors when necessary while staying within budget limits.
- Maintained current knowledge of industry trends related to hospitality services.
Server
Sarom's Southern Kitchen
Elk Grove, CA
09.2016 - 01.2023
- Delivered exceptional dining experiences, consistently achieving high customer satisfaction scores.
- Efficiently managed multiple tables, ensuring timely service and attention to detail.
- Provided menu recommendations and upselling techniques, contributing to increased sales.
- Maintained cleanliness and organization of the dining area to enhance guest experience.
- Handled cash and credit transactions accurately, ensuring accountability.
Cashier
Chick-fil-A
Sacramento, CA
02.2018 - 03.2021
- Processed customer transactions efficiently, maintaining a high level of accuracy.
- Provided friendly and prompt service, contributing to a positive customer experience.
- Assisted in inventory management, helping to track stock levels and minimize discrepancies.
- Handled customer inquiries and resolved issues effectively, enhancing customer loyalty.
Education
High School Diploma -
Franklin High School
Elk Grove, CA05-2016
Skills
- Customer Service
- Team Management
- Inventory Control
- Cash Handling
- Point of Sale Systems
- Task Delegation
- Staff Training and Development
Timeline
Server/Assistant Manager
Kinjo Handroll Bar
01.2023 - Current
Cashier
Chick-fil-A
02.2018 - 03.2021
Server
Sarom's Southern Kitchen
09.2016 - 01.2023
High School Diploma -
Franklin High School
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